About us

Our History
Samuel Estates was established in 2004 by managing director Nicholas Samuel, opening the first office in Abbey Mills, Colliers Wood in 2006. Since then the company has grown steadily both organically and by acquisition of other independent agents. We now have further offices in Balham and Streatham and our team has grown to over 20 people. We are proud to be independent and we are licensed and regulated on both the lettings and sales services.

As our existing clients have expanded their portfolios in and around London, we have grown to support them and offer our lettings and property management services all over London and North Surrey whilst our Sales services are primarily based close to our offices.

Our Team
They are the greatest asset we have. We all work together to achieve a common purpose: that's to offer our clients an exceptional customer experience. Whether you are a landlord, a vendor, a tenant or a buyer, you will receive a professional, personal and proactive service.

Our Awards
Winning awards is important in any business sector, but for an industry that is saturated as the Estate Agency is, it demonstrates the commitment the Samuel Estates team has made towards ensuring a great customer experience for all our clients.

Enterprising Business Award Winner 2008
HSBC South London Business Awards - Finalist Best Small Business 2009
Merton Business Awards - Winner Best Small Business 2010
Merton Business Awards - Winner Best Customer Service 2010
HSBC South London Business Awards - Winner Best Customer Service 2011
Merton Business Awards - Winner Best Small Business 2011
Merton Business Awards - Runner-up Best overall Business 2011
HSBC South London Business Awards - Finalist Best Small Business 2011
Merton Business Awards - Finalist Best Small Business 2012
Merton Business Awards - Finalist Most Favourite Business 2012
Merton Business Awards - Finalist Staff Training & Development Business 2012
Merton Business Awards - Finalist 'Best Small Business' and 'Best Customer Service' 2015
Wandsworth Business Awards - Runner Up 'Best Training and Development' 2015
Wandsworth Business Awards - Finalist 'Best SME Business' and 'Best Customer Service' 2015

The Property Ombudsman
Samuel Estates membership of The Property Ombudsman (TPO) demonstrates our commitment to providing our call of our client landlords, vendors, tenants and buyers a truly professional service. By abiding to the TPO Codes of Practice we are working to higher professional standards than are currently required within the industry therefore setting you apart from our competition.

The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Ombudsman's resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.

The TPO Board charges scheme members an annual subscription however, it is the independent Council to whom the Ombudsman reports, the majority of which is made up of members. It is the Council who appoints the Ombudsman and sets his Terms of Reference.

Government Approval
TPO is a government approved scheme to provide independent redress in relation to disputes between consumers and property agents.

Redress not Regulation
The Ombudsman provides redress, where appropriate, to consumers whose complaints are considered on a case by case basis.

The Ombudsman is not a regulator and does not have the authority to take regulatory or legal action against an agent, impose fines or dictate the way agents conduct their business.

Ombudsman Association
TPO is a full member of the Ombudsman Association and adheres to the organisation's principles of good governance for ombudsman schemes.

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