Our Qualifications

Samuel Estates works to deliver best practice in everything we do for you. This includes the support and protection offered by our range of professional memberships:

Fully regulated and bonded member of Association of Residential Letting Agents (ARLA)

ARLA sets out a code of practice for letting and managing properties. It helps us enable clear and successful arrangements between landlords and tenants and provides a full understanding of the latest regulations. It also includes:

• Correct handling and accounting procedures
• A bonded scheme to protect the landlord’s letting income
• Complaints and disputes procedures
• Clear, practical information for landlords and tenants
• Professional indemnity insurance

Member of The National Association of Estate Agents (NAEA)

Samuel Estates is proud to be a fully licensed and regulated member of The National Association of Estate Agents (NAEA).

The NAEA is the UK’s leading professional body for estate agency. Its 10,000 members in the UK and overseas are bound by strict rules of conduct to ensure they offer the highest level of integrity and service, while the Association’s entry qualification means you can be sure you are dealing with an expert. By choosing an NAEA member you can feel secure in the knowledge that you and your property are in safe hands.

Member of the Tenant Deposit Service (TDS)

TDS protects a tenant’s deposit, ensuring it is returned promptly at the end of a tenancy where there is no dispute. It also provides an independent solution should there be any dispute.

Member of Safe Agent (SAFE)

Safe Agent Fully Endorsed – is a mark denoting firms that protect landlords’ and tenants’ money through client money protection schemes. There are several schemes in the sector operated by ARLA/NFOPP, the Law Society, NALS and RICS to which agents voluntarily belong.

Member of The Property Ombudsman Scheme

The member agents comply with a Code of Practice which lays down standards of business conduct. The Property Ombudsman provides renters, buyers and sellers with a free, independent and impartial complaints resolution process.

Member of Office of Fair Trading

Its purpose is to make sure that we act in the best interests of our clients, and that both buyers and sellers are treated honestly, fairly and promptly. It also sets out the legal regulations for estate agents to adhere to.