When it comes to selling or letting your property, choosing the right estate agent can make a...
Client Money Protection
You’re protected with us
When you entrust a property agent with your money, you’re placing a significant level of trust in their professionalism and integrity.
At Samuel Estates, protecting our clients’ money is not just a legal requirement — it is a fundamental part of how we operate.
What Is Client Money Protection (CMP)?
Client Money Protection (CMP) is a government-backed scheme that ensures your money is safeguarded if an agent mishandles or misappropriates funds.
This includes money such as:
- Rent collected on your behalf
- Tenant deposits (where held)
- Maintenance funds
- Any other client monies held in the course of our services
A Legal Requirement — And A Minimum Standard
Since 1 April 2019, it has been a legal requirement for all property agents in England to be members of a government-approved CMP scheme.
Any agent who fails to comply can face:
- Fines of up to £30,000
- A ban from operating
We are fully compliant with this legislation through our membership with Propertymark.
How You Are Protected
Our CMP membership means:
- Your money is held in accordance with strict accounting rules
- Client funds are kept separate from company finances
- Regular audits and compliance checks are carried out
- In the unlikely event of financial misconduct, you have access to compensation
This provides a critical layer of protection and peace of mind for both landlords and tenants.
More Than Just CMP
Client Money Protection is just one part of our wider compliance framework.
We are also:
- Members of professional bodies (Propertymark, The Property Ombudsman & Trading Standards)
- Covered by Client Money Protection certification (see below)
- Compliant with anti-money laundering regulations
- Fully transparent in how we handle and report on your funds
Our systems and processes are designed to ensure:
- Accuracy
- Accountability
- Complete financial transparency
Why This Matters
Not all agents operate to the same standard. Choosing an agent without proper protection can expose you to significant financial risk. By working with Samuel Estates, you are choosing an agency that:
- Meets all legal requirements
- Goes beyond minimum compliance
- Prioritises the safety of your money at every stage
Our Certificate
If you would like to understand more about how your money is managed or would like a copy of our CMP certificate, please feel free to contact our team.
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OUR GREATEST ASSETS
We’re a close-knit, diverse, and multilingual team who genuinely care about doing right by our clients. Whether you’re a landlord, vendor, buyer, or tenant, you’ll find that we’re professional, proactive, and—above all—personal in everything we do.
Because for us, property isn’t just about transactions, it’s about people, trust, and the little moments that make a big difference.
A Different Kind of Success
Our success isn’t measured in pounds - it’s measured in trust, relationships, and the results we deliver for our clients. Our story is one of passion, integrity, and going the extra mile, every time.
Driven by People, Not Profits
In a crowded marketplace of corporates and cut corners, we’ve built a forward-thinking business where people always come first - everything else takes care of itself.
A Vision for Better Estate Agency
Estate agents don’t always have the best reputation but we’re different. Our vision is simple: to keep things personal, honest, and stress-free, delivering a service that makes moving home simpler, clearer, and more human.
Guided by Our Values
Integrity, honesty, respect, and service excellence aren’t just words to us — they’re the standards we live by.
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