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Choosing the right Estate Agent

How to choose the right estate agent

When choosing the right estate agent for you, it is certainly worth finding out how accurate their valuations are. A good agent should be able to tell you what percentage of their original asking price they achieve on average, as well as how long they took to find a buyer against national averages.

You should also ask the person valuing your property if they are going to be carrying out the viewings or if they are going to be involved in the sale once they have walked out the front door. All too often the agent valuing your property is paid when you sign the firm’s contract rather than when they sell your property.

When choosing your estate agent, you want to make sure that they are honest, reliable and that they understand your motivations for selling. As an independent agency, we have the flexibility to adopt whatever approach we feel is of the most significant benefit to our clients. Corporate rules or targets do not restrict us, so you can be sure that our prices and aspirations align with your wants and needs.

A good estate agent should offer an understanding ear, actionable and sensitive advice and accurate information. We pride ourselves in being highly personable and empathetic to the needs of our clients. We always have time to listen with interest, and we believe passionately in providing straight-talking advice that is responsibly realistic rather than insincerely flattering.

Ultimately the critical part of choosing the right estate agent is considering the strength of their service, reputation and marketing plan – not merely on their valuation or commission rate. Plus, you have to be able to get along with them. After all, you’re going to be working closely with them for the duration of the selling process, so choose the agent you like best!

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What our customers think

  • Joanne McCarthy

    What can I say?! Samuel Estates sold my house, fuss free, in a pandemic!

    As an estate agent of 15 years I can have overly fussy, high standards but Paul and team dealt with what could have been a total nightmare swiftly and got it over the line. Highly recommend. Thank you all so much for making it so easy. Happy Christmas!!! Jo.

  • Dani Villanueva

    We are happy to have dealt with this company. Our agent was always very friendly, attentive, professional and efficient. This helped make the move as smooth as possible.

  • Mary Cooke

    I rarely submit a review but my recent experience with Samuel Estates compelled me to make an exception. I have contracted with Samuel Estate for some 20 years now on a tenant find basis for my rental properties and have never been disappointed. The process is fully managed to sourcing new tenants, arranging agreements and vetting potential tenants. Each member of the team strives to understand your requirements in an honest and professional manner. Utmost to the fore is their communication, accessibility and support resulting in the placing of exceptional tenants for me over these years.
    Recently as a result of the pandemic, we decided to relocate and our obvious choice was Samuel Estate to handle the sale of our home. An extremely stressful time considering that we were also moving abroad. The initial advice given was let the professionals do their job and advice well given as we secured a quick sale which would not have been possible without Paul Ahern. Everything went smoothly from the outset including a high standard of brochure/website photographs, showings and feedback. Once the sale was agreed Paul’s efforts did not cease and managed the full process, liaising with solicitors and buyers to the final steps needed to complete.
    Thank you Paul and your amazing team for your care, concern, support and efficiency.

  • Ross Reid

    We were very pleased with Yohana as our Property Manager who was prompt and professional in dealing with any queries or issues as tenants we had during our tenancy and in corresponding with the Landlord.

  • Zenon Zeniou

    Samuel Estate was perhaps the best experience I had in the last 10 years with an agency. They were very helpful throughout our tenancy and very prompt in dealing with our enquiries.I would choose this agency again!

  • Adam

    We have been clients of Samuel Estaes for over 10 years now, they have always provided excellent advice followed up by good results.
    I highly recommend.

  • the Villager hair salon

    I have been letting my property through Samuel Estates for many years now. The team are professional, friendly and always make you feel like you are being properly looked after. Highly recommended!

  • Harriet Freer-Smith

    As a private Landlord I have instructed Samuel Estates over many years
    to let my flats in Clapham and Balham. I have always found them to be highly professional, fast to react and extremely helpful.
    I would have no hesitation in recommending Samuel Estates to other landlords.
    I would add that their virtual tour of the properties has been fantastic through covid and resulted in top rents being achieved.
    regards Chris Freer-Smith

  • Steve Humphrey

    I feel compelled to write a review for my lettings agent, Samuel Estates.
    I have been using Samuel Estates for over 16 years now, on a fully managed/ tenant find basis for my buy to let flats in London and I can honestly say they have never let me down.
    They are always friendly, honest, helpful, polite and highly professional in their lettings management business.
    They treat both myself and my tenants with respect and empathy and are very responsive whenever there is an issue to be dealt with.
    This approach leads to happy tenants, many of whom have been in my flats for years at a time.
    Samuel Estates vetting process in sourcing me new tenants whenever necessary is also excellent and in 16 or so years I've never been let down by any of my tenants.
    I cannot fault Samuel Estates for their honesty and professionalism and they always go the extra mile to help me.
    As a customer I feel valued and supported. Both of these things are so important in this day and age.
    Thank you Paul, Chi, Ryan, Stefano and the rest of the team for your care, concern, support and efficiency.

  • Robert Whitwam

    I've been with Samuel Estates for over 15 years now and I have nothing but high praise for them; as a non-resident landlord they have made the task of being a landlord incredibly easy! They are most professional, incredibly useful when called upon and generally just very pleasant to deal with. I can highly recommend them to anyone.

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX