fbpx
Complaints Procedure

Choosing the right Estate Agent

How to choose the right estate agent

When choosing the right estate agent for you, it is certainly worth finding out how accurate their valuations are. A good agent should be able to tell you what percentage of their original asking price they achieve on average, as well as how long they took to find a buyer against national averages.

You should also ask the person valuing your property if they are going to be carrying out the viewings or if they are going to be involved in the sale once they have walked out the front door. All too often the agent valuing your property is paid when you sign the firm’s contract rather than when they sell your property.

When choosing your estate agent, you want to make sure that they are honest, reliable and that they understand your motivations for selling. As an independent agency, we have the flexibility to adopt whatever approach we feel is of the most significant benefit to our clients. Corporate rules or targets do not restrict us, so you can be sure that our prices and aspirations align with your wants and needs.

A good estate agent should offer an understanding ear, actionable and sensitive advice and accurate information. We pride ourselves in being highly personable and empathetic to the needs of our clients. We always have time to listen with interest, and we believe passionately in providing straight-talking advice that is responsibly realistic rather than insincerely flattering.

Ultimately the critical part of choosing the right estate agent is considering the strength of their service, reputation and marketing plan – not merely on their valuation or commission rate. Plus, you have to be able to get along with them. After all, you’re going to be working closely with them for the duration of the selling process, so choose the agent you like best!

Our latest properties

What our customers think

  • Charmaine Cheung

    Rented a place in London through Samuel Estates even when I was still living abroad, thanks to the fantastic Bilal Jamil who was so helpful throughout the whole process, helping arrange the virtual viewing and following up promptly right through to the move in date. Thank you so much Bilal!

  • Kia Wing

    The process right from searching to signing the contract has been smooth and easily laid out. Stefano has been amazing from the beginning of the process. He's been very responsive and understanding of what we needed, going the extra mile to secure us the perfect property. We would 100% recommend Stefano and Samuel Estates to anyone looking for their next property.

  • Natalia Sanchez

    We found a new place to rent through Samuel Estates and our experience so far has been quite positive. Bilal, who has been our main contact responsible for the "onboarding process", signing contracts etc.. has been very helpful and responsive solving all our questions promptly and keeping us updated during the whole time.

  • Lasse Berglund

    Bilal and Aleyna were both extremely helpful during our latest search for a flat.

    Booking viewings via email was painless, and the whole offer and referencing process was very smooth.

  • Brian Sharland

    Dealing with Samuel's Estate Agents has been a real pleasure. Their staff are friendly, courteous and efficient. All our queries were taken seriously and answered usually on the spot. The paperwork was sorted out quickly and the few issues after we had moved in were handled quickly too. Their aftercare is as good as their service.

  • Damir Lipa

    Brilliant service from Lina, my property manager at Samuel Estate in Streatham. Always available, positive attitude, prompt response and follow up to all requests, proactive and professional. Highly recommended!

  • isabela maciel

    Very happy with the services provided. From the lady who picked up the phone and managed to squeeze me into a viewing for 15 minutes after the call, to Stefano who showed the property and assisted me through the offering process with his excellent expertise. Also happy with the post signing service so far, including support for setting up and transferring bills.

  • Ava Chiu

    The whole renting process was very smooth. Agent Stefano is professional and responsive to our queries by providing detailed info every time. We love the property and area but it is a shame that the property is full of heavy cigarette smell in the upholstery which is deep inside and hard to get rid of the smell e.g. leather sofa. The whole experience will be even better if the smell has been removed by professional cleaning before we moved in. Unfortunately, Samuel Estate could not help much on this after we reported. Apart from this, the experience was good and staff are helpful! That's why it's 4 stars. Otherwise, we will give 5 definitely.

  • Christian Larsson

    I have been a happy client for many years and I continue to use Samuel Estates for my property management. Professional, transparent and service minded.

  • Ross Campbell

    My partner and I are a week away from moving in! The staff at Samuel Estates have been very helpful and quick to respond to any quieres throughout the process. Having engaged with almost all agencies within the area by far have found these to have the best properties and the best staff!

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX