Landlord Fees

Whitney and all of the team at Samuel Estates have been providing us with excellent service for a number of years now. Their advice, support and guidance have been invaluable through some trying times, for example assisting us with evicting a problematic tenant and managing an extensive refurbishment project in our absence. As landlords living abroad, it's incredibly reassuring to know we've got sound support and a team who we can trust in our corner.

Ignored a leak, caused severe damage to our ceiling, hired cowboy contractors, then tried to wipe their hands off the damage. I do not say this lightly, the situation has dragged on for months. The audacity, carelessless, and frankly the utter disregard for their repsonsibility as property manages is beyond the pale. There were mushrooms growing out of the ceiling and they wasted 3 days saying "there was no leak". Yes, *MUSHROOMS* growing out the ceiling. The leak went on to cause further damage to supporting floor beams, which could have been a serious safety hazard. Then they sent a parade of contractors to quote for the fixes, they chose the contractors. We asked no questions and accepted in good faith. During that process a brick fell and damage our bath and bathroom suite. Samuel Estates tried to wipe their hands off this, I quote "Since Samuel Estates was not responsible for the unexpected damage caused by DCL, we hold no liability in this case". The contractors were acting as agents of Samuel Estates. The additional damage caused by the falling brick during repairs is consequential damage from their work. They cannot simply chose to "withdraw" responsibility for damage caused by contractors they appointed. Get real. I'm only re-iterating publicly what I already say to them, but the people in charge removed themselves from the conversation, they literally didn't even want to hear it. As a tenant, or a landlord - beware.

My main point of contact is Whitney - what a delight, since Laurels pulled the rug from under our feet as landlords without notice or personal contact from Robert to owner and MD of Laurels. I was very disappointed with Laurels as a result in the end and subsequently discovered things they hadn't done properly. Having been an early and loyal client of Roberts for over five years. Whitney has worked hard with us to get things back on track with arranging market appraisals, proper property inspections, various works, lapsed landlord insurance cover amongst other things. Whitney actually excels in all she does, she is both courteous and efficient. I thought previously Laurels were good but Whitney is in another league. She is always cheerful and resolves issues promptly. To me Whitney is Samuel Estates and they should be proud to have such a wonderful ambassador on the payroll and hopefully they will ensure she is adequately rewarded financially and in terms of job satisfaction that she continues to delight all who have contact with her, Whitney is a true superstar. Long may this continue to be the case.

I had excellent service from Jade during my stay and whilst going through the checkout phase when leaving the property. Nothing was too much trouble and Jade was very quick to respond to questions and get resolutions. Any issues with the property were fixed promptly from the various maintenance companies, good service there. There did seem to be issues with regard to comms with their recommended cleaners and it felt a little chaotic, although I’m not sure where the comms issues lay. I will also say the cleaning itself was good. Overall a good service across my stay and I would be happy renting through Samuel’s Estates Colliers Wood in the future.

We’ve been with Samuel Estates in Colliers Wood for many years, and the experience has been nothing short of exceptional! Whitney and Paul have been absolutely fantastic in managing our two rental properties in Colliers Wood and Streatham while we live abroad in Dubai. Their friendly and professional service stands out—nothing is ever too much trouble for them. They are always there to help, providing excellent communication and support whenever needed. Knowing that our properties are in such capable hands gives us complete peace of mind. Not only do they offer excellent value, but the personal touch and attention to detail are what make them truly special. Whitney and Paul go above and beyond to ensure everything runs smoothly. We couldn’t recommend Samuel Estates enough for anyone looking for reliable and friendly property management. Thank you, Samuel Estates, for your incredible service over the years! 🌟

I am current tenant, the team are fabulous, Whitney Heathcote is just a star. The cooperation, communication and the landlord response let us feel at home.

Been using samuel estates' services for two years now and there hasn't been anything to complain about. Jade is a great agent, always responsive and does everything possible to get any issues resolved as quickly as possible. Very grateful to be with an actually decent and responsible company.

We have used Samuel Estates for many years now and their service is truly excellent. As a landlord, they take the stress out of managing properties and only contact us when they really need to. A lot of the issues they can resolve/diagnose themselves because of their experience without the need for a callout. They have found great tenants too and we have never missed a month's rent. Jade Moeller in particular is a star and is super efficient. They keep us abreast of all the latest regulations as the government tries its utmost to kill the rental market. A friendly bunch of guys who just know their business and no sales fluff.

I was a tenant in a flat managed by them. Once the flat was rented, they disappeared. I had several problems during the year I was renting, including problems with mould. They respond very slowly and when they do, they never solve the problem (saying someone else is always to blame). The fact is, I spent a year struggling with mould problems. When it was time to move out, they had to have other people come and visit the flat. One day I said they couldn't come and they said they would come in anyway.
In a nutshell, avoid them. Contact more professional agencies.

Charl and Sine were absolutely wonderful and made the process of buying a house as smooth and efficient as possible. Samuel Estates goes above and beyond to service both the buyer and the seller, are friendly, open, approachable and professional, highly communicative and do everything to move the process along. We cannot thank you enough and are THRILLED with our new home!