Our Regulatory Body Memberships

Samuel Estates works to deliver best practice in everything we do for you. This includes the support and protection offered by our range of professional memberships:  

Fully regulated and bonded member of Association of Residential Letting Agents (ARLA) Propertymark

ARLA sets out a code of practice for letting and managing properties. It helps us enable clear and successful arrangements between landlords and tenants and provides a full understanding of the latest regulations. It also includes: 

  • Correct handling and accounting procedures
  • A bonded scheme to protect the landlord’s letting income
  • Complaints and disputes procedures
  • Professional indemnity insurance
  • Clear, practical information for landlords and tenants

Member of The National Association of Estate Agents (NAEA) Propertymark

Samuel Estates is proud to be a fully licensed and regulated member of The National Association of Estate Agents (NAEA).

The NAEA is the UK’s leading professional body for estate agency. Its 10,000 members in the UK and overseas are bound by strict rules of conduct to ensure they offer the highest level of integrity and service. At the same time, the Association’s entry qualification means you can be sure you are dealing with an expert. By choosing an NAEA member, you can feel secure in the knowledge that you and your property are in safe hands.

Propertymark Conduct & Membership Rules

You can view the rules and policies that we adhere to being a member of Propertymark by clicking here.

Member of the Tenant Deposit Service
(TDS)

TDS protects a tenant’s deposit, ensuring it is returned promptly at the end of a tenancy where there is no dispute.
It also provides an independent solution, should there be any dispute.  

Member of The Property Ombudsman Scheme

The member agents comply with a Code of Practice which lays down standards of business conduct. The Property Ombudsman provides renters, buyers and sellers with a free, independent and impartial complaints resolution process.  

Member of Office of Fair Trading

Its purpose is to make sure that we act in the best interests of our clients, and that both buyers and sellers are treated honestly, fairly and promptly. It also sets out the legal regulations for estate agents to adhere to.

Our latest properties

What our customers think

  • Emma Hart

    After having horrible experiences renting at university, we're grateful for the attentive support we've had in finalising our tenancy. Daniel has been incredibly helpful, professional and taken the stress out of the process. We're excited to move into our new home and confident that any future problems will be managed well!

  • Ilda Prifti

    Great agency, we've been with them around 4 years. Always responsive and helpful.

  • Aimee Carpenter

    A great big thank you to Jessica at Samuel Estates Colliers Wood for all her help. She was so responsive and helpful through the process of renting a property and made it very stress free.

  • Sarah L

    A huge thank you to Yohana and the rest of the team at Samuel Estates Colliers Wood. We lived in a property managed by them for 4 years, and the service was always easy, efficient, and polite. Would definitely rent through Samuel Estates again!

  • Neal Helly

    My girlfriend and I experienced amazing service from Bilal and the team throughout our moving in experience. Bilal was very professional throughout and put us at ease from minute one, making the process very easy. Highly recommend!

  • chris graham

    Over the last few weeks I have dealt with Ryan and Daniel from the lettings team who were fantastic from the get go.Polite, professional, stayed in touch with regular updates.

  • chris graham

    Over the last few weeks I have dealt with Ryan and Daniel from the lettings team who were fantastic from the get go.

    Polite, professional, stayed in touch with regular updates.

  • Novak Bojovic

    I am a foreigner who was looking for a place in London for my university studies. The service by my agent Bilal was brilliant and most importantly very professional. The whole process was fast and the response on every question was quick and clear. One of the best attributes was the constant availability to solve any problems one might have.

  • Rainne Anne Wilson

    Our agent Bilal was very helpful! He responds very promptly to all our queries. We are very pleased with his service. Thank you very much, Bilal.

  • Alessandro De Corso

    Our agent Stefano was so professional and great since the day of the viewing through all the process of the tenancy agreement. Everything was set up on time and by law without any weird things that sometimes happen with many agencies around London. High recommend and big thanks again to our agent for his kindness and availability to met our requirements.

    Alessandro

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX