Our Regulatory Body Memberships

Samuel Estates works to deliver best practice in everything we do for you. This includes the support and protection offered by our range of professional memberships:  

Fully regulated and bonded member of Association of Residential Letting Agents (ARLA) Propertymark

ARLA sets out a code of practice for letting and managing properties. It helps us enable clear and successful arrangements between landlords and tenants and provides a full understanding of the latest regulations. It also includes: 

  • Correct handling and accounting procedures
  • A bonded scheme to protect the landlord’s letting income
  • Complaints and disputes procedures
  • Professional indemnity insurance
  • Clear, practical information for landlords and tenants

Member of The National Association of Estate Agents (NAEA) Propertymark

Samuel Estates is proud to be a fully licensed and regulated member of The National Association of Estate Agents (NAEA).

The NAEA is the UK’s leading professional body for estate agency. Its 10,000 members in the UK and overseas are bound by strict rules of conduct to ensure they offer the highest level of integrity and service. At the same time, the Association’s entry qualification means you can be sure you are dealing with an expert. By choosing an NAEA member, you can feel secure in the knowledge that you and your property are in safe hands.

Propertymark Conduct & Membership Rules

You can view the rules and policies that we adhere to being a member of Propertymark by clicking here.

Member of the Tenant Deposit Service
(TDS)

TDS protects a tenant’s deposit, ensuring it is returned promptly at the end of a tenancy where there is no dispute.
It also provides an independent solution, should there be any dispute.  

Member of The Property Ombudsman Scheme

The member agents comply with a Code of Practice which lays down standards of business conduct. The Property Ombudsman provides renters, buyers and sellers with a free, independent and impartial complaints resolution process.  

Member of Office of Fair Trading

Its purpose is to make sure that we act in the best interests of our clients, and that both buyers and sellers are treated honestly, fairly and promptly. It also sets out the legal regulations for estate agents to adhere to.

Our latest properties

What our customers think

  • Kyran Farrell

    We are very grateful for the inordinate amount of help we had during a sale we had to make for a departed relative. Unexpected problems were handled calmy and speedily for us and communication was good and effective at keeping the process moving against the odds at times. Definitely an agency to recommend.

  • casa bianka

    I was renting flat for 2 years with Samuel Estates and level of support and professionalism which they offer is incredible! They're very nice, polite and working fast with your request, very good in problem solving. My first contact was based in Merton Mills and gentleman who was dealing with our flat was Chi, if you ever would like to rent flat in this area ask for him! I highly recommend this estate agency 🙂

  • Emily Pye

    We were looking to rent a new property and Stefano found us the perfect place despite our long list of required features! He was quick to reply and deal with all of our queries along the way. Highly recommend! Thank you Stefano.

  • A Google User

    We were looking to rent a new property and Stefano found us the perfect place despite our long list of required features! He was quick to reply and deal with all of our queries along the way. Highly recommend! Thank you Stefano.

  • Fiona Gordo

    We recently rented a flat through Samuel Estates and their service and support has been fantastic. They responded quickly & courteously to our queries. The flat had a couple of small issues (leaky tap, light not working etc) - they sorted it out straight away and without fuss. The electrician & plumber were friendly, helpful and they both did a great job. We are very impressed with the service from all teams involved - thanks all!

  • Raluca Budau

    Yohana has been very helpful, professional and ensured that end of tenancy process was done smoothly!!

  • Claire Mathecade

    Samuel Estates is a great agency and have been very efficient in term of contract signed and viewing proposal.
    Theyhave been very professional and understanding - a big thanks to Stefano B. and Ryan C. for the work done.
    Best,
    C

  • Joanne McCarthy

    What can I say?! Samuel Estates sold my house, fuss free, in a pandemic!As an estate agent of 15 years I can have overly fussy, high standards but Paul and team dealt with what could have been a total nightmare swiftly and got it over the line. Highly recommend. Thank you all so much for making it so easy. Happy Christmas!!! Jo.

  • Joanne McCarthy

    What can I say?! Samuel Estates sold my house, fuss free, in a pandemic!

    As an estate agent of 15 years I can have overly fussy, high standards but Paul and team dealt with what could have been a total nightmare swiftly and got it over the line. Highly recommend. Thank you all so much for making it so easy. Happy Christmas!!! Jo.

  • Dani Villanueva

    We are happy to have dealt with this company. Our agent was always very friendly, attentive, professional and efficient. This helped make the move as smooth as possible.

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Contact Office

Colliers Wood

30 Watermill Way
London
SW19 2RT

Contact Office

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX

Contact Office