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Our Regulatory Body Memberships

Samuel Estates works to deliver best practice in everything we do for you. This includes the support and protection offered by our range of professional memberships:  

Fully regulated and bonded member of Association of Residential Letting Agents (ARLA) Propertymark

ARLA sets out a code of practice for letting and managing properties. It helps us enable clear and successful arrangements between landlords and tenants and provides a full understanding of the latest regulations. It also includes: 

  • Correct handling and accounting procedures
  • A bonded scheme to protect the landlord’s letting income
  • Complaints and disputes procedures
  • Professional indemnity insurance
  • Clear, practical information for landlords and tenants

Member of The National Association of Estate Agents (NAEA) Propertymark

Samuel Estates is proud to be a fully licensed and regulated member of The National Association of Estate Agents (NAEA).

The NAEA is the UK’s leading professional body for estate agency. Its 10,000 members in the UK and overseas are bound by strict rules of conduct to ensure they offer the highest level of integrity and service. At the same time, the Association’s entry qualification means you can be sure you are dealing with an expert. By choosing an NAEA member, you can feel secure in the knowledge that you and your property are in safe hands.

Propertymark Conduct & Membership Rules

You can view the rules and policies that we adhere to being a member of Propertymark by clicking here.

Member of the Tenant Deposit Service
(TDS)

TDS protects a tenant’s deposit, ensuring it is returned promptly at the end of a tenancy where there is no dispute.
It also provides an independent solution, should there be any dispute.  

Member of The Property Ombudsman Scheme

The member agents comply with a Code of Practice which lays down standards of business conduct. The Property Ombudsman provides renters, buyers and sellers with a free, independent and impartial complaints resolution process.  

Member of Office of Fair Trading

Its purpose is to make sure that we act in the best interests of our clients, and that both buyers and sellers are treated honestly, fairly and promptly. It also sets out the legal regulations for estate agents to adhere to.

Our latest properties

What our customers think

  • Charmaine Cheung

    Rented a place in London through Samuel Estates even when I was still living abroad, thanks to the fantastic Bilal Jamil who was so helpful throughout the whole process, helping arrange the virtual viewing and following up promptly right through to the move in date. Thank you so much Bilal!

  • Kia Wing

    The process right from searching to signing the contract has been smooth and easily laid out. Stefano has been amazing from the beginning of the process. He's been very responsive and understanding of what we needed, going the extra mile to secure us the perfect property. We would 100% recommend Stefano and Samuel Estates to anyone looking for their next property.

  • Natalia Sanchez

    We found a new place to rent through Samuel Estates and our experience so far has been quite positive. Bilal, who has been our main contact responsible for the "onboarding process", signing contracts etc.. has been very helpful and responsive solving all our questions promptly and keeping us updated during the whole time.

  • Lasse Berglund

    Bilal and Aleyna were both extremely helpful during our latest search for a flat.

    Booking viewings via email was painless, and the whole offer and referencing process was very smooth.

  • Brian Sharland

    Dealing with Samuel's Estate Agents has been a real pleasure. Their staff are friendly, courteous and efficient. All our queries were taken seriously and answered usually on the spot. The paperwork was sorted out quickly and the few issues after we had moved in were handled quickly too. Their aftercare is as good as their service.

  • Damir Lipa

    Brilliant service from Lina, my property manager at Samuel Estate in Streatham. Always available, positive attitude, prompt response and follow up to all requests, proactive and professional. Highly recommended!

  • isabela maciel

    Very happy with the services provided. From the lady who picked up the phone and managed to squeeze me into a viewing for 15 minutes after the call, to Stefano who showed the property and assisted me through the offering process with his excellent expertise. Also happy with the post signing service so far, including support for setting up and transferring bills.

  • Ava Chiu

    The whole renting process was very smooth. Agent Stefano is professional and responsive to our queries by providing detailed info every time. We love the property and area but it is a shame that the property is full of heavy cigarette smell in the upholstery which is deep inside and hard to get rid of the smell e.g. leather sofa. The whole experience will be even better if the smell has been removed by professional cleaning before we moved in. Unfortunately, Samuel Estate could not help much on this after we reported. Apart from this, the experience was good and staff are helpful! That's why it's 4 stars. Otherwise, we will give 5 definitely.

  • Christian Larsson

    I have been a happy client for many years and I continue to use Samuel Estates for my property management. Professional, transparent and service minded.

  • Ross Campbell

    My partner and I are a week away from moving in! The staff at Samuel Estates have been very helpful and quick to respond to any quieres throughout the process. Having engaged with almost all agencies within the area by far have found these to have the best properties and the best staff!

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX