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Our Regulatory Body Memberships

Samuel Estates works to deliver best practice in everything we do for you. This includes the support and protection offered by our range of professional memberships:  

Fully regulated and bonded member of Association of Residential Letting Agents (ARLA) Propertymark

ARLA sets out a code of practice for letting and managing properties. It helps us enable clear and successful arrangements between landlords and tenants and provides a full understanding of the latest regulations. It also includes: 

  • Correct handling and accounting procedures
  • A bonded scheme to protect the landlord’s letting income
  • Complaints and disputes procedures
  • Professional indemnity insurance
  • Clear, practical information for landlords and tenants

Member of The National Association of Estate Agents (NAEA) Propertymark

Samuel Estates is proud to be a fully licensed and regulated member of The National Association of Estate Agents (NAEA).

The NAEA is the UK’s leading professional body for estate agency. Its 10,000 members in the UK and overseas are bound by strict rules of conduct to ensure they offer the highest level of integrity and service. At the same time, the Association’s entry qualification means you can be sure you are dealing with an expert. By choosing an NAEA member, you can feel secure in the knowledge that you and your property are in safe hands.

Propertymark Conduct & Membership Rules

You can view the rules and policies that we adhere to being a member of Propertymark by clicking here.

Member of the Tenant Deposit Service
(TDS)

TDS protects a tenant’s deposit, ensuring it is returned promptly at the end of a tenancy where there is no dispute.
It also provides an independent solution, should there be any dispute.  

Member of The Property Ombudsman Scheme

The member agents comply with a Code of Practice which lays down standards of business conduct. The Property Ombudsman provides renters, buyers and sellers with a free, independent and impartial complaints resolution process.  

Member of Office of Fair Trading

Its purpose is to make sure that we act in the best interests of our clients, and that both buyers and sellers are treated honestly, fairly and promptly. It also sets out the legal regulations for estate agents to adhere to.

Our latest properties

What our customers think

  • George Calinescu

    We were so fortunate to have Samuel Estates Colliers Wood when we were searching for our next move. They went the extra length at every step to ensure we find the right place, making sure that it fits our needs. Great experience, thank you all and special thanks to Stefano for all the hard work.

  • Jadarose Brown-senior

    Stefano was amazing, he arranged a viewing very quickly, and explained the application process in detail, throughout the referencing stage he chased things with the company so he could try to get us moved in by our desired date. Any questions I had he was quick to answer.

    After moving in, all property queries have been dealt with through our property manager Steve within a matter of days.

    A very pleasant process throughout.

  • Be Video Confident “#MyLondyn”

    I highly recommend Samuel Estates if you are a landlord or selling a property. If you are looking for unparalleled personal and professional service, trustworthy, pro active, enthusiastic but not pushy, respectful and above all honest then Samuel Estates is the Estate Agents and Lettings Agents you’ve been looking for. I'm delighted that I found Samuel Estates and you will be too.

  • Nana Kwadwo Aboagye Osina

    You guys are doing excellent work

  • Darcy

    Incredible service from Stefano at Samuel Estates. His professionalism, warmth and efficiency made the moving process stress free! I would definitely recommend Stefano and the team at Samuel Estates if you are looking for a property.

  • Rohan Kempadoo

    Very happy with the service from Stefano and the team at Samuel Estates. Renting is extremely difficult at the moment but Stefano was fantastic and helped us enormously. Would recommend.

  • Eugene Kasap

    I would like to recommend Stefano Basciu as a real estate agent for your real estate needs.
    Stefano provided us with resources and support for a smooth and pleasant property lent.
    Stefano is a dependable and knowledgeable real estate agent who helped me relocate and offered brilliant property. His work has allowed me to have minimal worries during an important and stressful time, which allows me to recommend his and Samuel Estates' services to you with confidence.
    Please feel free to contact Samuel Estates.

  • Mahmoud Samir

    Team is friendly and managing all the paperwork pushing hard to get things done. Would welcome the opportunity and deal with them again in the future.

  • Jan Nieminen

    Well organised process. Stefano was a great support on the renting process. Quick replies to enquiries and always on top of everything! Can highly recommend!

  • ahmed el gamal

    Worked with Stefano Great People to work with very responsive

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX