Our Regulatory Body Memberships

Samuel Estates works to deliver best practice in everything we do for you. This includes the support and protection offered by our range of professional memberships:  

Fully regulated and bonded member of Association of Residential Letting Agents (ARLA) Propertymark

ARLA sets out a code of practice for letting and managing properties. It helps us enable clear and successful arrangements between landlords and tenants and provides a full understanding of the latest regulations. It also includes: 

  • Correct handling and accounting procedures
  • A bonded scheme to protect the landlord’s letting income
  • Complaints and disputes procedures
  • Professional indemnity insurance
  • Clear, practical information for landlords and tenants

Member of The National Association of Estate Agents (NAEA) Propertymark

Samuel Estates is proud to be a fully licensed and regulated member of The National Association of Estate Agents (NAEA).

The NAEA is the UK’s leading professional body for estate agency. Its 10,000 members in the UK and overseas are bound by strict rules of conduct to ensure they offer the highest level of integrity and service. At the same time, the Association’s entry qualification means you can be sure you are dealing with an expert. By choosing an NAEA member, you can feel secure in the knowledge that you and your property are in safe hands.

Propertymark Conduct & Membership Rules

You can view the rules and policies that we adhere to being a member of Propertymark by clicking here.

Member of the Tenant Deposit Service
(TDS)

TDS protects a tenant’s deposit, ensuring it is returned promptly at the end of a tenancy where there is no dispute.
It also provides an independent solution, should there be any dispute.  

Member of The Property Ombudsman Scheme

The member agents comply with a Code of Practice which lays down standards of business conduct. The Property Ombudsman provides renters, buyers and sellers with a free, independent and impartial complaints resolution process.  

Member of Office of Fair Trading

Its purpose is to make sure that we act in the best interests of our clients, and that both buyers and sellers are treated honestly, fairly and promptly. It also sets out the legal regulations for estate agents to adhere to.

Our latest properties

What our customers think

  • Shameem Bhyat

    Paul at Samuel Estates has been exceptional. His no-nonsense attitude helped enormously with the sale of my house. At a time when good conveyancers are hard to come by, Paul made great recommendations and facilitated communications with all parties with speed and efficiency, always keeping me in the loop at every stage of the process. It can certainly be challenging when it comes to selling your home but Paul really made the process easy. Thank you so much.

  • Kayley Donnelly

    This was the smoothest experience I've had moving to a new flat. Daniel was really helpful and very accommodating when we tried to arrange a second viewing. He was very responsive to emails which I really appreciated, and unlike other agencies I was not harassed with lots of phone calls! Very happy with the flat and the service received.

  • Bel Vita

    The worst agency I've ever rented in, they don't care about the tenant's welfare, no repairs are done, they want to hold the tenant responsible for everything, I do not recommend it!

  • David Evans

    We had a great experience with Samuel Estates. Bilal was our estate agent and he was a great asset to us getting the property we loved. Thanks so much and we would definitely use these guys again!

  • raj kumar

    special thanks to Daniel. he has been very kind and helpful. he made that whole thing very easy. very professional and friendly agent.
    Lina Svegzdaite is an AMAZING property manager. very professional and very friendly. Highly experienced. i am very happy and thank her for giving the wonderful experience when it comes maintenance issues.

    thanks SAMUEL ESTATES management team for having Daniel and Lina.

  • Bilge Gündüz

    Top real estate agency. Special thanks to Daniel for finding us a perfect flat that meets all our needs! Highly recommended!

  • Charlie

    I’m not someone to usually write a review, but I was highly impressed with the service I received from Samuel Estates. I would highly recommend Jessica to anyone looking for a new home. I have had to move a few times over the last few years and she was the best estate agent I have ever dealt with. She was helpful, professional and answered any questions we had promptly and efficiently. She made the process stress-free and took care to make sure we was happy every step of the way. I highly recommend.

  • Conor MacLeay

    Jessica was very helpful throughout the process. Would recommend Samuel Estates.

  • Lucy Robinson

    Highly recommend Samuel Estates.Sold & bought properties with them & experienced expertise & efficiency from start to finish.Competitive pricing, highly knowledgeable & know the properties inside & out, providing confidence to both seller & purchaser.

  • David

    Good service no pressure from agent professional and helpful.

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX