Privacy Policy

Samuel Estates (UK) Ltd t/a Samuel Estates (“We”, “Our”, “Us”, “Samuel Estates”) is committed to protecting and respecting your privacy. For the purpose of the Data Protection Act 1998, the data controller is Samuel Estates and our registered address is 30 Watermill Way, London SW19 2RT and we will comply with our obligations under the Act.

This policy (together with any other documents referred to on it) sets out the basis on which any personal data you provide to us, or that we collect from you, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we are going to treat it.

Taking your Data Protection Seriously

We have reviewed and updated our policies, processes and procedures to comply with the General Data Protection Regulation (EU) 2016 / 679 (“GDPR”) and have updated this Privacy Notice and our operations accordingly.

  1. Information we may collect from you

We may collect and process the following data about you:

  • Information you give us.

This is the information you give us about you by filling in forms on our site www.samuelestates.com (“our site”) or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site; subscribe to our services; email us; make an enquiry about our services; make an enquiry about any properties we may have or be marketing on our site; place an order on our site; enter an event, promotion, or survey; request a newsletter; or when you report a problem with our website. The information you give us may include your name, address, email address and phone number, financial and debit card information, personal description and photograph, interests and preferences, professional information (such as, but not limited to, your job title and details of your employer) and any other information relevant to your enquiry or request for information or services which we may request and you may choose to provide to us from time to time.

  • Information we collect about you.

With regard to each of your visits to our website we may automatically collect the following information:

Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform;

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); information you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (clicking, scrolling, mouse-overs), and methods used to browse away from the page and any phone number used to call our offices.

  • Information we receive from other sources.

This is the information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share that data internally and combined with the data collected on this site. We also working closely with third parties and may receive information about you from them. Such information will only be provided to us where they have confirmed that you have consented to your information being collected and processed to us.

  1. Why we collect your information and what we use it for

For clients, applicants and tenants, we use the information to carry out our obligations in relation to your requirements and/or contracts entered between you and us and to provide you with information, publication, surveys, benefits, assistance, and services that you may request from us; we will use it to provide you with information about services you may be interested in; to help you recall previous transactions and services we provided; to provide you with information about other services we offer that are similar to those that you have already purchased, contracted or enquired about;  to notify you about the changes in our services; to provide our services for you and; to make suggestions and recommendations about our services that you may be interested in.

For strategic partners, contractors and suppliers we work with, we use the information to keep track of what you may or already have provided to us; to recall previous communications and transactions and to enquire what services you may or may not provide for us.

  1. Disclosure of your information
  • We may share your personal information with any member of our company.
  • We may share your information with selected business parties including (but not limited to) Rent4Sure, Credit Reference Agencies, Vouch and other business partners, contractors and suppliers but only where you have given us your consent to do this
  • If you engage Samuel Estates to carry out our services for you in relation to sales, lettings and property management you automatically provide your consent to us to engage relevant third parties.
  • We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or asset. If Samuel Estates or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our customer care policy and other agreements; or to protect the rights, property, or safety of Samuel Estates our customers, or others (including exchanging information with other companies and organisations for the purpose of fraud protection and credit risk reduction).
  1. Where we store your information

The data that we collect from you is stored in a cloud based Customer Relationship Management system and on our secure servers. Any payment services will be done through Worldpay or an equivalent provider. Where we have given you a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received our information, we will use strict procedures and security features to try to prevent unauthorised access.

We have taken all reasonable steps to ensure that we and our Data Processors adapt Industry standard security protection systems to ensure the security of your data.

Where personal data is stored in locations other than the EEA, we have assured ourselves that the Data Processor is aware of their responsibilities for the privacy and security of your data under GDPR.

  1. Cookie policy

If you are using our website does not use cookies to distinguish you from other users of our site.

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  1. Your Rights

You have the right to ask us not to use your information for marketing purposes. We will usually inform you (when we collect your data) if we intend to use your data for such purposes or if we intend to disclose your data to any third party for such purposes but we will not do this without your consent. You can also exercise your right to prevent such processing by contacting us using one of the following methods:

By Email: info@samuelestates.com

By telephone: 020 8090 9000 Monday to Friday (except public/bank holidays) 09:30 – 17:00

By Posting to: 30, Watermill Way  London SW19 2RT United Kingdom.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

  1. Access to your information

The Act gives you the right to access the information held about you. Your right of access can be exercised in accordance with the Act.  In order to comply with your request, we may ask you to verify your identity.

GDPR provides the following rights for individuals:  https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

  • The right to be informed.
  • The right of access*.
  • The right to rectification.
  • The right to erasure.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object.
  • Rights in relation to automated decision making and profiling.

If you would like to exercise any of your rights under GDPR, please write to us at:

Samuel Estates 30, Watermill Way, London SW19 2RT

*You have the right to ask us in writing for a copy of all the personal data held about you (this is known as a ‘subject access request’).  A copy will be sent to you as soon as possible and this will be no later than one month after your request.

We will make every attempt to ensure you are satisfied with our handling of your requests about the protection of your data.  However, you have the right to complain to the Information Commissioners Office (ICO) by following the link here to report a concern https://ico.org.uk/concerns/.

  1. We will keep your data for as long as it is reasonably necessary for the purposes set out in this Privacy Policy and to fulfill our legal obligations.  For example, we will keep a record of financial accounting records for at least seven years to comply with HMRC rules.

Changes to our policies

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any changes or updates to our privacy policy.

If you engage Samuel Estates to carry out our services for you in relation to sales, lettings and property management you automatically provide your consent to us to engage relevant third parties.

Privacy Policy

For a more in-depth look at how we store and use your data, please visit our Privacy Policy page. 

Our latest properties

What our customers think

  • Adam

    We have been clients of Samuel Estaes for over 10 years now, they have always provided excellent advice followed up by good results.
    I highly recommend.

  • the Villager hair salon

    I have been letting my property through Samuel Estates for many years now. The team are professional, friendly and always make you feel like you are being properly looked after. Highly recommended!

  • Harriet Freer-Smith

    As a private Landlord I have instructed Samuel Estates over many years
    to let my flats in Clapham and Balham. I have always found them to be highly professional, fast to react and extremely helpful.
    I would have no hesitation in recommending Samuel Estates to other landlords.
    I would add that their virtual tour of the properties has been fantastic through covid and resulted in top rents being achieved.
    regards Chris Freer-Smith

  • Steve Humphrey

    I feel compelled to write a review for my lettings agent, Samuel Estates.
    I have been using Samuel Estates for over 16 years now, on a fully managed/ tenant find basis for my buy to let flats in London and I can honestly say they have never let me down.
    They are always friendly, honest, helpful, polite and highly professional in their lettings management business.
    They treat both myself and my tenants with respect and empathy and are very responsive whenever there is an issue to be dealt with.
    This approach leads to happy tenants, many of whom have been in my flats for years at a time.
    Samuel Estates vetting process in sourcing me new tenants whenever necessary is also excellent and in 16 or so years I've never been let down by any of my tenants.
    I cannot fault Samuel Estates for their honesty and professionalism and they always go the extra mile to help me.
    As a customer I feel valued and supported. Both of these things are so important in this day and age.
    Thank you Paul, Chi, Ryan, Stefano and the rest of the team for your care, concern, support and efficiency.

  • Siri1175 JAM

    I have been using Samuel Estates for the last 11 years both as a renter and a landlord. In all that time they have been utterly professional in their approach. They are straight-forward in their approach, prompt with their responses and efficient and effective when managing issues relating to the properties. They have a clear focus on maintaining high standards when managing properties, and take as much care with small matters as well as large.
    I would not hesitate in recommending their services.

  • Kit Tandon

    Samuel Estates have acted as my agents for over 15 years. They have always acted professionally and with integrity. They always give great value and put their customers first. Samuels have always managed to get tenants for me without my property ever being empty. I can't recommend them highly enough. The fact that I have remained with them for this long says everything about them

  • Jacy

    Would highly recommend Samuel estates - Paul and Nick were extremely helpful and went out of their way to help in our home search. Like many agents who I found persistent and didn't listen, Samuel estates were professional and made our experience much easier & tailored to our requirements. I would highly recommend them when considering buying or selling your property.

  • Lulu White

    The best estate agents I have dealt with! The process of renting a new flat has been incredibly smooth thanks to Stefano who has been fantastic. He went out of his way to answer all of our questions and always got back to us quickly. The referencing and signing of agreements etc was very simple and I would recommend Samuel Estates to anyone.

  • Amy Lea

    Thank you so much to Chi for the highly professional and reliable service he has provided for our first move. Whenever we have had an issue, Chi has dealt with this quickly and solved any problems with ease. I would highly recommend his services to anybody. A fantastic service that ensured the smooth transition into our first new home.

  • Jacob Westerman

    Really pleased with the service provided, Stefano did a great job helping me to negotiate the rent, the whole process of moving in was made easy and greatly expedited; with thanks to Stefano, I was able to move in to my new apartment, in less than one week of making my initial offer. I would happily recommend their services to both landlords and prospective tenants.

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX