Deposit Protection Scheme

Deposit Protection Scheme

aYour deposit

When you agree to rent a property, a deposit of five weeks’ rent is required. In most cases, this deposit will be held by Samuel Estates as Stakeholder. Samuel Estates is a member of the Tenancy Deposit Scheme which operates to safeguard your deposit. It also ensures the swift and inexpensive resolution of disputes over the return of the deposit once your tenancy ends.

Further details are available www.tenancydepositscheme.com

Please be aware that in some instances the landlord may wish to hold and register the deposit themselves. If this is the case, we will advise you accordingly.

FAQS

How do I get my tenancy deposit back?

If your deposit is protected with TDS Insured, then your landlord or agent holds your deposit. You should contact them requesting the deposit as soon as possible after your tenancy ends.

If you’re not sure who holds the deposit, check the tenancy agreement and other information you received at the start of the tenancy.

You only need to contact TDS if you have a dispute with your landlord over charges from your deposit.

How long does my landlord have to return my deposit?

Your landlord or agent should return the deposit within ten calendar days of you requesting it.

If you do not receive your deposit within this time frame, talk to your landlord or letting agent first. If you still haven’t received the deposit, you should consider raising a dispute with TDS.

Why might my landlord keep some or all of my deposit?

Your landlord can only deduct money from your deposit if you have broken the terms of your tenancy agreement, leaving the landlord worse off. Common reasons for deductions are:

  • Cleaning
  • Damage
  • Redecoration
  • Unpaid rent

The landlord can only claim to restore themselves to the position they would have been in had you met the terms of your agreement. The average decline in the condition of the property and its contents (“fair wear and tear”) cannot be charged to the tenant. Your landlord must consider the costs before deducting any charges for repairs, redecoration or replacements from your initial deposit.

For example, if you have broken a five-year-old sofa, you should be charged the value of the five-year-old sofa and not the value of a brand new one.

It's been ten days and my landlord/agent has not informed me of any deductions. Does this mean that I should get my full deposit back now?

Some tenancy agreements give timescales for when an agent/landlord should inform a tenant if they want to deduct money from the deposit. These timescales add an element of structure at the end of the tenancy. A tenant is unlikely to get their deposit back by default if they aren’t told within the timeframe specified in their tenancy agreement. You should raise a dispute if the timescale isn’t met.

If there is a dispute, what happens to the deposit?

Once TDS has been asked to address a deposit dispute, the landlord or the agent must send the disputed deposit amount to TDS. This is required by law and failure to do so within ten calendar days of the TDS request may result in the termination of TDS membership. The landlord or letting agent should release any undisputed amount accordingly.

What if the landlord takes money off my deposit?

If your landlord believes they have reason to withhold any amount of your deposit, they should tell you as soon as possible. The parties should discuss the matter to reach an agreement on how to split the deposit. Most disputes are resolved informally in this way. But if your deposit isn’t returned within ten days of requesting it, any of the parties can ask TDS to resolve the dispute.

What happens to the interest on the deposit?

You should check your tenancy agreement as this will tell you what will happen to the interest on your deposit. When a disputed deposit is paid to TDS, no interest is paid.

Our latest properties

What our customers think

  • Charlie

    I’m not someone to usually write a review, but I was highly impressed with the service I received from Samuel Estates. I would highly recommend Jessica to anyone looking for a new home. I have had to move a few times over the last few years and she was the best estate agent I have ever dealt with. She was helpful, professional and answered any questions we had promptly and efficiently. She made the process stress-free and took care to make sure we was happy every step of the way. I highly recommend.

  • Garfieldield Davidson

    Got looked after very well by Jessica, very professional and always on time for viewing which I loved.

  • Vincent Board

    We have been very happy with the level of service we receive from Lina Svegzdaite and the team at Samuel Estates. They keep us regularly updated on the properties and are always quick to respond to any questions or queries either from ourselves or from our tenants.

  • Diana Chira

    Me and my boyfriend have had a great experience with Samuel Estates. Very professional, informative and responsive at all times. Bilal Jamil in particular has been very helpful with everything we needed. Would highly recommend.
    Many thanks to BJ again. 🙌🏼

  • raj kumar

    special thanks to Daniel. he has been very kind and helpful. he made that whole thing very easy. very professional and friendly agent. thanks SAMUEL ESTATES.

  • Angel Li

    Nicole Smith was helpful and prompt to resolve the issues I reported with the flat and made my stay much smoother for sure. I appreciate her call after the issue was fixed just to give that extra personal touch.

  • Dahye

    I recently rented a flat as an international student, and the process couldn't have been easier thanks to Samuel Estates, and more specifically my property manager, Lina Svegzdaite. She has been extremely helpful and accommodating from the moment I landed in London, and has continued to provide great support to my queries, no matter how small. Made moving and adjusting to a new climate less stressful and easy to navigate thanks to her support- highly recommend.

  • Gabriela Santos

    Nicole Smith (Colliers Wood office) was super helpful to try and resolve an issue we had. And she did!!! Thank u very much!

  • Ania Kocznur

    Have had the most seamless experience in finding my new rental with Samuel Estates. Bilal was responsive and on the ball in keeping me up to date with all matters in sorting out the tenancy, and whenever I called the office there was always someone available to help immediately or address my questions. The justmovein service provided for free too made the admin of sorting out bill transfers etc. completely stress free. Highly recommend!!

  • Alex Chung

    we are very happy & they are helpful on the whole process for renting house, quick respond with clear information to us.

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX