Deposit Protection Scheme

Deposit Protection Scheme

aYour deposit

When you agree to rent a property, a deposit of five weeks’ rent is required. In most cases, this deposit will be held by Samuel Estates as Stakeholder. Samuel Estates is a member of the Tenancy Deposit Scheme which operates to safeguard your deposit. It also ensures the swift and inexpensive resolution of disputes over the return of the deposit once your tenancy ends.

Further details are available www.tenancydepositscheme.com

Please be aware that in some instances the landlord may wish to hold and register the deposit themselves. If this is the case, we will advise you accordingly.

FAQS

How do I get my tenancy deposit back?

If your deposit is protected with TDS Insured, then your landlord or agent holds your deposit. You should contact them requesting the deposit as soon as possible after your tenancy ends.

If you’re not sure who holds the deposit, check the tenancy agreement and other information you received at the start of the tenancy.

You only need to contact TDS if you have a dispute with your landlord over charges from your deposit.

How long does my landlord have to return my deposit?

Your landlord or agent should return the deposit within ten calendar days of you requesting it.

If you do not receive your deposit within this time frame, talk to your landlord or letting agent first. If you still haven’t received the deposit, you should consider raising a dispute with TDS.

Why might my landlord keep some or all of my deposit?

Your landlord can only deduct money from your deposit if you have broken the terms of your tenancy agreement, leaving the landlord worse off. Common reasons for deductions are:

  • Cleaning
  • Damage
  • Redecoration
  • Unpaid rent

The landlord can only claim to restore themselves to the position they would have been in had you met the terms of your agreement. The average decline in the condition of the property and its contents (“fair wear and tear”) cannot be charged to the tenant. Your landlord must consider the costs before deducting any charges for repairs, redecoration or replacements from your initial deposit.

For example, if you have broken a five-year-old sofa, you should be charged the value of the five-year-old sofa and not the value of a brand new one.

It's been ten days and my landlord/agent has not informed me of any deductions. Does this mean that I should get my full deposit back now?

Some tenancy agreements give timescales for when an agent/landlord should inform a tenant if they want to deduct money from the deposit. These timescales add an element of structure at the end of the tenancy. A tenant is unlikely to get their deposit back by default if they aren’t told within the timeframe specified in their tenancy agreement. You should raise a dispute if the timescale isn’t met.

If there is a dispute, what happens to the deposit?

Once TDS has been asked to address a deposit dispute, the landlord or the agent must send the disputed deposit amount to TDS. This is required by law and failure to do so within ten calendar days of the TDS request may result in the termination of TDS membership. The landlord or letting agent should release any undisputed amount accordingly.

What if the landlord takes money off my deposit?

If your landlord believes they have reason to withhold any amount of your deposit, they should tell you as soon as possible. The parties should discuss the matter to reach an agreement on how to split the deposit. Most disputes are resolved informally in this way. But if your deposit isn’t returned within ten days of requesting it, any of the parties can ask TDS to resolve the dispute.

What happens to the interest on the deposit?

You should check your tenancy agreement as this will tell you what will happen to the interest on your deposit. When a disputed deposit is paid to TDS, no interest is paid.

Our latest properties

What our customers think

  • chris graham

    Over the last few weeks I have dealt with Ryan and Daniel from the lettings team who were fantastic from the get go.Polite, professional, stayed in touch with regular updates.

  • chris graham

    Over the last few weeks I have dealt with Ryan and Daniel from the lettings team who were fantastic from the get go.

    Polite, professional, stayed in touch with regular updates.

  • Novak Bojovic

    I am a foreigner who was looking for a place in London for my university studies. The service by my agent Bilal was brilliant and most importantly very professional. The whole process was fast and the response on every question was quick and clear. One of the best attributes was the constant availability to solve any problems one might have.

  • Alessandro De Corso

    Our agent Stefano was so professional and great since the day of the viewing through all the process of the tenancy agreement. Everything was set up on time and by law without any weird things that sometimes happen with many agencies around London. High recommend and big thanks again to our agent for his kindness and availability to met our requirements.

    Alessandro

  • Mathew Chan

    I worked with Jessica from Colliers Wood office on my first time renting in London (and this country) and she been amazingly helpful. We suspect we are the more demanding kind of renters who needs to know everything about the property in details, Jessica has been patient and responsive throughout the entire process. We are very thankful to have Jessica's help, without which our moving into the country might not be as smooth.

    Samuel Estates's listings are all high quality ones and they offer complimentary move-in service. Highly recommended.

  • Sam Thomas

    After nearly 4 years of renting a property through Samuel Estates we can now reflect about our experience with them as a Letting Agent.

    Throughout our tenancy, all issues were responded to efficiently and effectively as well as being resolved in the end despite any hurdles along the way. The team on the whole are very proactive in their replies and were very helpful throughout our 4 years!

  • abinash patnaik

    We rented through Samuel Estates in Colliers Wood and dealt with Yohana Gabanes as our Property Manager who was amazing. She was always quick to respond to things and helped deal with any issues that arose during our tenancy. Our checkout was smooth and hassle free. We are so happy to have her again as our property manager for our current tenancy 🙂

  • Benjamin Ofereh-Mugbeh

    Had a very good experience and I believe that was only possible thanks to the professionalism and amazing care Jessica put into helping us. We can not thank her enough. I highly recommend asking for Jessica. THANK YOU 😊

  • Doctor OReilly

    Great experience with Samuel Estates so far, and especially Stefano. Very responsive to my emails and always helpful. Thank you for making my rental move a smooth transition!

  • Antonio Dabraio

    Great experience with Samuel Estates, Jessica has been able to help us with finding our new flat for renting and the process has been very smooth, and always helpful.

    Definitely recommending Samuel Estates !

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX