Deposit Protection Scheme

Deposit Protection Scheme

aYour deposit

When you agree to rent a property, a deposit of five weeks’ rent is required. In most cases, this deposit will be held by Samuel Estates as Stakeholder. Samuel Estates is a member of the Tenancy Deposit Scheme which operates to safeguard your deposit. It also ensures the swift and inexpensive resolution of disputes over the return of the deposit once your tenancy ends.

Further details are available www.tenancydepositscheme.com

Please be aware that in some instances the landlord may wish to hold and register the deposit themselves. If this is the case, we will advise you accordingly.

FAQS

How do I get my tenancy deposit back?

If your deposit is protected with TDS Insured, then your landlord or agent holds your deposit. You should contact them requesting the deposit as soon as possible after your tenancy ends.

If you’re not sure who holds the deposit, check the tenancy agreement and other information you received at the start of the tenancy.

You only need to contact TDS if you have a dispute with your landlord over charges from your deposit.

How long does my landlord have to return my deposit?

Your landlord or agent should return the deposit within ten calendar days of you requesting it.

If you do not receive your deposit within this time frame, talk to your landlord or letting agent first. If you still haven’t received the deposit, you should consider raising a dispute with TDS.

Why might my landlord keep some or all of my deposit?

Your landlord can only deduct money from your deposit if you have broken the terms of your tenancy agreement, leaving the landlord worse off. Common reasons for deductions are:

  • Cleaning
  • Damage
  • Redecoration
  • Unpaid rent

The landlord can only claim to restore themselves to the position they would have been in had you met the terms of your agreement. The average decline in the condition of the property and its contents (“fair wear and tear”) cannot be charged to the tenant. Your landlord must consider the costs before deducting any charges for repairs, redecoration or replacements from your initial deposit.

For example, if you have broken a five-year-old sofa, you should be charged the value of the five-year-old sofa and not the value of a brand new one.

It's been ten days and my landlord/agent has not informed me of any deductions. Does this mean that I should get my full deposit back now?

Some tenancy agreements give timescales for when an agent/landlord should inform a tenant if they want to deduct money from the deposit. These timescales add an element of structure at the end of the tenancy. A tenant is unlikely to get their deposit back by default if they aren’t told within the timeframe specified in their tenancy agreement. You should raise a dispute if the timescale isn’t met.

If there is a dispute, what happens to the deposit?

Once TDS has been asked to address a deposit dispute, the landlord or the agent must send the disputed deposit amount to TDS. This is required by law and failure to do so within ten calendar days of the TDS request may result in the termination of TDS membership. The landlord or letting agent should release any undisputed amount accordingly.

What if the landlord takes money off my deposit?

If your landlord believes they have reason to withhold any amount of your deposit, they should tell you as soon as possible. The parties should discuss the matter to reach an agreement on how to split the deposit. Most disputes are resolved informally in this way. But if your deposit isn’t returned within ten days of requesting it, any of the parties can ask TDS to resolve the dispute.

What happens to the interest on the deposit?

You should check your tenancy agreement as this will tell you what will happen to the interest on your deposit. When a disputed deposit is paid to TDS, no interest is paid.

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What our customers think

  • Nisha Patel

    I had a great experience with Samuel Estates. Daniel was very helpful in getting me a viewing of the property I was interested in and very quick to respond to any questions I had!

  • Daniel Neves

    I wanted to extend my thanks to the team of Samuel estate. I have dealt with them in many occasion in the past 10 years and they have been mostly consistent with their personal approach. Thx to Nick , Lars, Paul and yohana.

  • Valentin Mocho Rodriguez

    Fantastic experience, Bilal was super helpful, responsive & very patient with me constantly pestering him for updates. Smoothest experience I’ve had with a letting agent for sure!

  • Adrian Agho

    Excellent service, very helpful staff.

  • ELENA ZO

    5 stars for Stefano Basciu​, letting consultant. He made the process of securing the flat we liked quick and straightforward. He was there to answer questions : )

  • jeffin paul

    Stefano was very helpful and efficient in dealing with all enquiries from start to finish of my rental property hunt.

  • Paul V

    I'm leaving one amazing property managed by Samuel Estates not only because their staff believe they can trespass the property in my absence as they give the keys away to third parties / service providers without any supervision. I did my best to fix this issue but they just lied to me (in written). The maintenance is also poor: for one year they failed to fix an issue with the boiler / water pressure so it's impossible to have a shower at constant temperature.

  • Maheen Nasir

    Very straightforward process to rent out a property with Samuel Estates. Stefano was great to deal with and responded to any queries we had promptly

  • Ayanna Griffith

    Stefano was my estate agent and he was great. Whenever I had a question he would take the time to find an answer, and was always available to speak to. I recommend Samuel Estates agency!

  • Zoha Desmukh

    Great experience so far! Stefano gave me loads of help and support! I recommend this agency

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX