Ending your tenancy

Looking to End Your Tenancy

Sadly, nothing lasts forever, and there may come a time that either yourself or possibly your landlord will decide to bring the tenancy to an end. In most cases, your notice period will be two months unless otherwise stated in your Tenancy Agreement.

You can hand your notice in by e-mailing our property management team or by putting it in writing to one of our offices. However, please ensure you have received an acknowledgement of this notice.

When You Move Out

We’ll arrange a check-out appointment for you. The Inventory Clerk will meet you at the property to carry out the final inspection and take the final utility meter readings. The Inventory Clerk will then provide us with a schedule of condition once they have matched the check-in and check-out reports. Please note, if any keys are missing when you move out, you will need to pay for replacements of all locks.

We will endeavour to send you a copy of the check-out report within 72 hours of conducting the final inspection. The check-out report will list any changes/damages in the property from when you moved in, to when you moved out. They will advise us what can be considered fair wear and tear or damage. To make the process fair, we use an Independent Professional Inventory Company to examine the property. By law, we have fourteen days to refund your deposit after reaching an agreement, and there are no disputes.

Returning Your Deposit

Sometimes, there are disagreements over who receives the deposit, despite efforts by all parties to resolve the situation. If this is the case, the dispute can be referred to the Tenancy Deposit Scheme, which holds your deposit. A professional, impartial adjudicator will resolve the dispute. 

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What our customers think

  • chris graham

    Over the last few weeks I have dealt with Ryan and Daniel from the lettings team who were fantastic from the get go.Polite, professional, stayed in touch with regular updates.

  • chris graham

    Over the last few weeks I have dealt with Ryan and Daniel from the lettings team who were fantastic from the get go.

    Polite, professional, stayed in touch with regular updates.

  • Novak Bojovic

    I am a foreigner who was looking for a place in London for my university studies. The service by my agent Bilal was brilliant and most importantly very professional. The whole process was fast and the response on every question was quick and clear. One of the best attributes was the constant availability to solve any problems one might have.

  • Alessandro De Corso

    Our agent Stefano was so professional and great since the day of the viewing through all the process of the tenancy agreement. Everything was set up on time and by law without any weird things that sometimes happen with many agencies around London. High recommend and big thanks again to our agent for his kindness and availability to met our requirements.

    Alessandro

  • Mathew Chan

    I worked with Jessica from Colliers Wood office on my first time renting in London (and this country) and she been amazingly helpful. We suspect we are the more demanding kind of renters who needs to know everything about the property in details, Jessica has been patient and responsive throughout the entire process. We are very thankful to have Jessica's help, without which our moving into the country might not be as smooth.

    Samuel Estates's listings are all high quality ones and they offer complimentary move-in service. Highly recommended.

  • Sam Thomas

    After nearly 4 years of renting a property through Samuel Estates we can now reflect about our experience with them as a Letting Agent.

    Throughout our tenancy, all issues were responded to efficiently and effectively as well as being resolved in the end despite any hurdles along the way. The team on the whole are very proactive in their replies and were very helpful throughout our 4 years!

  • abinash patnaik

    We rented through Samuel Estates in Colliers Wood and dealt with Yohana Gabanes as our Property Manager who was amazing. She was always quick to respond to things and helped deal with any issues that arose during our tenancy. Our checkout was smooth and hassle free. We are so happy to have her again as our property manager for our current tenancy 🙂

  • Benjamin Ofereh-Mugbeh

    Had a very good experience and I believe that was only possible thanks to the professionalism and amazing care Jessica put into helping us. We can not thank her enough. I highly recommend asking for Jessica. THANK YOU 😊

  • Doctor OReilly

    Great experience with Samuel Estates so far, and especially Stefano. Very responsive to my emails and always helpful. Thank you for making my rental move a smooth transition!

  • Antonio Dabraio

    Great experience with Samuel Estates, Jessica has been able to help us with finding our new flat for renting and the process has been very smooth, and always helpful.

    Definitely recommending Samuel Estates !

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX