Changing Estates Agents or Property Management Service Providers

Changing Estate Agents and Management Provider

There are many myths and misunderstandings about transferring estate agents, especially if you’re in the middle of a tenancy agreement. Here, we look to debunk some of those myths and help you get a clearer picture of the benefits and process of changing estate agent.  

Expand the statements below to learn more about how easy the process is with Samuel Estates.

1. I have signed an agreement with my Letting Agent, so I must stay.

In most cases, you will be tied into an initial fixed term period with your letting agent. This is to avoid landlords leaving a company immediately after an agent has invested considerable time and effort in finding, referencing and moving in a new tenant.  

The initial term can vary from agent to agent, but it is usually 6 to 12 months. The best place to start is to check the Terms of Business that you have signed. This document will outline the fixed term period and the notice that you must give to terminate your contract.  

If you are out of your initial fixed term or are approaching the end of the contract, you can most likely end the contract by giving one or two-months’ written notice. This doesn’t have to coincide with the end of your current tenancy.  

2. I have tenants in the property and don't want to lose them. Will I have to wait until the end of their tenancy?

Many landlords believe that they have to wait until the end of a tenancy to changing estate agent. However, this is not the case. The Tenancy Agreement is between the landlord and tenant, with the agent working on behalf of the landlord. Changing agent doesn’t affect the legal rights or obligations of either party.   

It’s a much more straightforward process to transfer estate agent during an ongoing tenancy as it means that the new agent can smoothly transition the property without the added task of advertising and finding a tenant.  

If a letting agent has not been delivering on service, the tenant will likely be pleased that the management is changing, meaning that they may be more likely to stay in the property for longer than they would have with the previous agent.  

3. I don't want the hassle of transferring Estate Agent.

Changing letting agent – whether at the end of or during a tenancy – is a straightforward process for landlords. Once a landlord has given their agent written notice that they would like to leave, the new agent will handle all aspects of the switch on behalf of their client.  

At Samuel Estates, we are experienced in taking over management from other letting agents and make the process as straightforward as possible for our clients. We will:  

  • Contact the tenant  

The first step for us is to get contact details for your tenant. We liaise with the tenant directly regarding the changeover, letting them know who we are and when we will be taking over the property. We ensure that the tenant knows who to contact in the event of any maintenance issues, and has the correct bank details to make rent payments.  

  • Obtain tenancy documents  

Including the Tenancy Agreement, prescribed information, referencing reports, deposit details, and check-in inventory.  

  • Obtain property documents  

Including safety certificates and warranties. We will check that your property is fully compliant with current safety legislation.  

  • Collect keys  

We will collect all sets of keys held by the previous agent on behalf of the landlord.  

  • Arrange a property inspection  

Our initial inspections are scheduled in the first six weeks from taking on the property.

4. Are all agents not the same, surely it is not worth the hassle of changing.

While most letting agents – on paper anyway – offer similar lettings and property management services, how these services are carried out can be very different.   

The main variables between letting agents, ones which can lead to the success or breakdown of the landlord-agent relationship, include:  

  • Competence  
  • Regulation  
  • Communication  

Regulated letting agents must adhere to a strict code of practice, encouraging professionalism within the industry.  

Check that the agent is qualified to manage your property. Samuel Estates is a fully regulated and licensed ARLA (& NAEA) Propertymark agency.   

Lack of communication is one of the most common complaints from landlords looking to change letting agent.  

We offer a dedicated Property Manager, meaning that landlords have one point of contact.  

  • Transparency  

Landlords trust letting agents to manage their most valuable assets, and so agents must be completely transparent in everything that they do. We believe in always being honest with our clients and working in their best interest, even if it means less profit for us.  

We would love to hear from you if you are thinking about switching from your current letting agent.

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Our experienced property management team looks after hundreds of properties for clients based both nationally and internationally.  

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What our customers think

  • chris graham

    Over the last few weeks I have dealt with Ryan and Daniel from the lettings team who were fantastic from the get go.Polite, professional, stayed in touch with regular updates.

  • chris graham

    Over the last few weeks I have dealt with Ryan and Daniel from the lettings team who were fantastic from the get go.

    Polite, professional, stayed in touch with regular updates.

  • Novak Bojovic

    I am a foreigner who was looking for a place in London for my university studies. The service by my agent Bilal was brilliant and most importantly very professional. The whole process was fast and the response on every question was quick and clear. One of the best attributes was the constant availability to solve any problems one might have.

  • Alessandro De Corso

    Our agent Stefano was so professional and great since the day of the viewing through all the process of the tenancy agreement. Everything was set up on time and by law without any weird things that sometimes happen with many agencies around London. High recommend and big thanks again to our agent for his kindness and availability to met our requirements.

    Alessandro

  • Mathew Chan

    I worked with Jessica from Colliers Wood office on my first time renting in London (and this country) and she been amazingly helpful. We suspect we are the more demanding kind of renters who needs to know everything about the property in details, Jessica has been patient and responsive throughout the entire process. We are very thankful to have Jessica's help, without which our moving into the country might not be as smooth.

    Samuel Estates's listings are all high quality ones and they offer complimentary move-in service. Highly recommended.

  • Sam Thomas

    After nearly 4 years of renting a property through Samuel Estates we can now reflect about our experience with them as a Letting Agent.

    Throughout our tenancy, all issues were responded to efficiently and effectively as well as being resolved in the end despite any hurdles along the way. The team on the whole are very proactive in their replies and were very helpful throughout our 4 years!

  • abinash patnaik

    We rented through Samuel Estates in Colliers Wood and dealt with Yohana Gabanes as our Property Manager who was amazing. She was always quick to respond to things and helped deal with any issues that arose during our tenancy. Our checkout was smooth and hassle free. We are so happy to have her again as our property manager for our current tenancy 🙂

  • Benjamin Ofereh-Mugbeh

    Had a very good experience and I believe that was only possible thanks to the professionalism and amazing care Jessica put into helping us. We can not thank her enough. I highly recommend asking for Jessica. THANK YOU 😊

  • Doctor OReilly

    Great experience with Samuel Estates so far, and especially Stefano. Very responsive to my emails and always helpful. Thank you for making my rental move a smooth transition!

  • Antonio Dabraio

    Great experience with Samuel Estates, Jessica has been able to help us with finding our new flat for renting and the process has been very smooth, and always helpful.

    Definitely recommending Samuel Estates !

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX