Changing Estates Agents or Property Management Service Providers

Changing Estate Agents and Management Provider

There are many myths and misunderstandings about transferring estate agents, especially if you’re in the middle of a tenancy agreement. Here, we look to debunk some of those myths and help you get a clearer picture of the benefits and process of changing estate agent.  

Expand the statements below to learn more about how easy the process is with Samuel Estates.

1. I have signed an agreement with my Letting Agent, so I must stay.

In most cases, you will be tied into an initial fixed term period with your letting agent. This is to avoid landlords leaving a company immediately after an agent has invested considerable time and effort in finding, referencing and moving in a new tenant.  

The initial term can vary from agent to agent, but it is usually 6 to 12 months. The best place to start is to check the Terms of Business that you have signed. This document will outline the fixed term period and the notice that you must give to terminate your contract.  

If you are out of your initial fixed term or are approaching the end of the contract, you can most likely end the contract by giving one or two-months’ written notice. This doesn’t have to coincide with the end of your current tenancy.  

2. I have tenants in the property and don't want to lose them. Will I have to wait until the end of their tenancy?

Many landlords believe that they have to wait until the end of a tenancy to changing estate agent. However, this is not the case. The Tenancy Agreement is between the landlord and tenant, with the agent working on behalf of the landlord. Changing agent doesn’t affect the legal rights or obligations of either party.   

It’s a much more straightforward process to transfer estate agent during an ongoing tenancy as it means that the new agent can smoothly transition the property without the added task of advertising and finding a tenant.  

If a letting agent has not been delivering on service, the tenant will likely be pleased that the management is changing, meaning that they may be more likely to stay in the property for longer than they would have with the previous agent.  

3. I don't want the hassle of transferring Estate Agent.

Changing letting agent – whether at the end of or during a tenancy – is a straightforward process for landlords. Once a landlord has given their agent written notice that they would like to leave, the new agent will handle all aspects of the switch on behalf of their client.  

At Samuel Estates, we are experienced in taking over management from other letting agents and make the process as straightforward as possible for our clients. We will:  

  • Contact the tenant  

The first step for us is to get contact details for your tenant. We liaise with the tenant directly regarding the changeover, letting them know who we are and when we will be taking over the property. We ensure that the tenant knows who to contact in the event of any maintenance issues, and has the correct bank details to make rent payments.  

  • Obtain tenancy documents  

Including the Tenancy Agreement, prescribed information, referencing reports, deposit details, and check-in inventory.  

  • Obtain property documents  

Including safety certificates and warranties. We will check that your property is fully compliant with current safety legislation.  

  • Collect keys  

We will collect all sets of keys held by the previous agent on behalf of the landlord.  

  • Arrange a property inspection  

Our initial inspections are scheduled in the first six weeks from taking on the property.

4. Are all agents not the same, surely it is not worth the hassle of changing.

While most letting agents – on paper anyway – offer similar lettings and property management services, how these services are carried out can be very different.   

The main variables between letting agents, ones which can lead to the success or breakdown of the landlord-agent relationship, include:  

  • Competence  
  • Regulation  
  • Communication  

Regulated letting agents must adhere to a strict code of practice, encouraging professionalism within the industry.  

Check that the agent is qualified to manage your property. Samuel Estates is a fully regulated and licensed ARLA (& NAEA) Propertymark agency.   

Lack of communication is one of the most common complaints from landlords looking to change letting agent.  

We offer a dedicated Property Manager, meaning that landlords have one point of contact.  

  • Transparency  

Landlords trust letting agents to manage their most valuable assets, and so agents must be completely transparent in everything that they do. We believe in always being honest with our clients and working in their best interest, even if it means less profit for us.  

We would love to hear from you if you are thinking about switching from your current letting agent.

Service Selector

A hassle-free, professional Let Only service

We offer two different letting service options to our landlords.

Relax, with everything taken care of

Our experienced property management team looks after hundreds of properties for clients based both nationally and internationally.  

Pro-active Property Management

Our experienced property management team looks after hundreds of properties for clients based both nationally and internationally.  

Our latest properties

What our customers think

  • Kyran Farrell

    We are very grateful for the inordinate amount of help we had during a sale we had to make for a departed relative. Unexpected problems were handled calmy and speedily for us and communication was good and effective at keeping the process moving against the odds at times. Definitely an agency to recommend.

  • casa bianka

    I was renting flat for 2 years with Samuel Estates and level of support and professionalism which they offer is incredible! They're very nice, polite and working fast with your request, very good in problem solving. My first contact was based in Merton Mills and gentleman who was dealing with our flat was Chi, if you ever would like to rent flat in this area ask for him! I highly recommend this estate agency 🙂

  • Emily Pye

    We were looking to rent a new property and Stefano found us the perfect place despite our long list of required features! He was quick to reply and deal with all of our queries along the way. Highly recommend! Thank you Stefano.

  • A Google User

    We were looking to rent a new property and Stefano found us the perfect place despite our long list of required features! He was quick to reply and deal with all of our queries along the way. Highly recommend! Thank you Stefano.

  • Fiona Gordo

    We recently rented a flat through Samuel Estates and their service and support has been fantastic. They responded quickly & courteously to our queries. The flat had a couple of small issues (leaky tap, light not working etc) - they sorted it out straight away and without fuss. The electrician & plumber were friendly, helpful and they both did a great job. We are very impressed with the service from all teams involved - thanks all!

  • Raluca Budau

    Yohana has been very helpful, professional and ensured that end of tenancy process was done smoothly!!

  • Claire Mathecade

    Samuel Estates is a great agency and have been very efficient in term of contract signed and viewing proposal.
    Theyhave been very professional and understanding - a big thanks to Stefano B. and Ryan C. for the work done.
    Best,
    C

  • Joanne McCarthy

    What can I say?! Samuel Estates sold my house, fuss free, in a pandemic!As an estate agent of 15 years I can have overly fussy, high standards but Paul and team dealt with what could have been a total nightmare swiftly and got it over the line. Highly recommend. Thank you all so much for making it so easy. Happy Christmas!!! Jo.

  • Joanne McCarthy

    What can I say?! Samuel Estates sold my house, fuss free, in a pandemic!

    As an estate agent of 15 years I can have overly fussy, high standards but Paul and team dealt with what could have been a total nightmare swiftly and got it over the line. Highly recommend. Thank you all so much for making it so easy. Happy Christmas!!! Jo.

  • Dani Villanueva

    We are happy to have dealt with this company. Our agent was always very friendly, attentive, professional and efficient. This helped make the move as smooth as possible.

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX