Changing Estates Agents or Property Management Service Providers

Changing Estate Agents and Management Provider

There are many myths and misunderstandings about transferring estate agents, especially if you’re in the middle of a tenancy agreement. Here, we look to debunk some of those myths and help you get a clearer picture of the benefits and process of changing estate agent.  

Expand the statements below to learn more about how easy the process is with Samuel Estates.

1. I have signed an agreement with my Letting Agent, so I must stay.

In most cases, you will be tied into an initial fixed term period with your letting agent. This is to avoid landlords leaving a company immediately after an agent has invested considerable time and effort in finding, referencing and moving in a new tenant.  

The initial term can vary from agent to agent, but it is usually 6 to 12 months. The best place to start is to check the Terms of Business that you have signed. This document will outline the fixed term period and the notice that you must give to terminate your contract.  

If you are out of your initial fixed term or are approaching the end of the contract, you can most likely end the contract by giving one or two-months’ written notice. This doesn’t have to coincide with the end of your current tenancy.  

2. I have tenants in the property and don't want to lose them. Will I have to wait until the end of their tenancy?

Many landlords believe that they have to wait until the end of a tenancy to changing estate agent. However, this is not the case. The Tenancy Agreement is between the landlord and tenant, with the agent working on behalf of the landlord. Changing agent doesn’t affect the legal rights or obligations of either party.   

It’s a much more straightforward process to transfer estate agent during an ongoing tenancy as it means that the new agent can smoothly transition the property without the added task of advertising and finding a tenant.  

If a letting agent has not been delivering on service, the tenant will likely be pleased that the management is changing, meaning that they may be more likely to stay in the property for longer than they would have with the previous agent.  

3. I don't want the hassle of transferring Estate Agent.

Changing letting agent – whether at the end of or during a tenancy – is a straightforward process for landlords. Once a landlord has given their agent written notice that they would like to leave, the new agent will handle all aspects of the switch on behalf of their client.  

At Samuel Estates, we are experienced in taking over management from other letting agents and make the process as straightforward as possible for our clients. We will:  

  • Contact the tenant  

The first step for us is to get contact details for your tenant. We liaise with the tenant directly regarding the changeover, letting them know who we are and when we will be taking over the property. We ensure that the tenant knows who to contact in the event of any maintenance issues, and has the correct bank details to make rent payments.  

  • Obtain tenancy documents  

Including the Tenancy Agreement, prescribed information, referencing reports, deposit details, and check-in inventory.  

  • Obtain property documents  

Including safety certificates and warranties. We will check that your property is fully compliant with current safety legislation.  

  • Collect keys  

We will collect all sets of keys held by the previous agent on behalf of the landlord.  

  • Arrange a property inspection  

Our initial inspections are scheduled in the first six weeks from taking on the property.

4. Are all agents not the same, surely it is not worth the hassle of changing.

While most letting agents – on paper anyway – offer similar lettings and property management services, how these services are carried out can be very different.   

The main variables between letting agents, ones which can lead to the success or breakdown of the landlord-agent relationship, include:  

  • Competence  
  • Regulation  
  • Communication  

Regulated letting agents must adhere to a strict code of practice, encouraging professionalism within the industry.  

Check that the agent is qualified to manage your property. Samuel Estates is a fully regulated and licensed ARLA (& NAEA) Propertymark agency.   

Lack of communication is one of the most common complaints from landlords looking to change letting agent.  

We offer a dedicated Property Manager, meaning that landlords have one point of contact.  

  • Transparency  

Landlords trust letting agents to manage their most valuable assets, and so agents must be completely transparent in everything that they do. We believe in always being honest with our clients and working in their best interest, even if it means less profit for us.  

We would love to hear from you if you are thinking about switching from your current letting agent.

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Our experienced property management team looks after hundreds of properties for clients based both nationally and internationally.  

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What our customers think

  • Shameem Bhyat

    Paul at Samuel Estates has been exceptional. His no-nonsense attitude helped enormously with the sale of my house. At a time when good conveyancers are hard to come by, Paul made great recommendations and facilitated communications with all parties with speed and efficiency, always keeping me in the loop at every stage of the process. It can certainly be challenging when it comes to selling your home but Paul really made the process easy. Thank you so much.

  • Kayley Donnelly

    This was the smoothest experience I've had moving to a new flat. Daniel was really helpful and very accommodating when we tried to arrange a second viewing. He was very responsive to emails which I really appreciated, and unlike other agencies I was not harassed with lots of phone calls! Very happy with the flat and the service received.

  • Bel Vita

    The worst agency I've ever rented in, they don't care about the tenant's welfare, no repairs are done, they want to hold the tenant responsible for everything, I do not recommend it!

  • David Evans

    We had a great experience with Samuel Estates. Bilal was our estate agent and he was a great asset to us getting the property we loved. Thanks so much and we would definitely use these guys again!

  • raj kumar

    special thanks to Daniel. he has been very kind and helpful. he made that whole thing very easy. very professional and friendly agent.
    Lina Svegzdaite is an AMAZING property manager. very professional and very friendly. Highly experienced. i am very happy and thank her for giving the wonderful experience when it comes maintenance issues.

    thanks SAMUEL ESTATES management team for having Daniel and Lina.

  • Bilge Gündüz

    Top real estate agency. Special thanks to Daniel for finding us a perfect flat that meets all our needs! Highly recommended!

  • Charlie

    I’m not someone to usually write a review, but I was highly impressed with the service I received from Samuel Estates. I would highly recommend Jessica to anyone looking for a new home. I have had to move a few times over the last few years and she was the best estate agent I have ever dealt with. She was helpful, professional and answered any questions we had promptly and efficiently. She made the process stress-free and took care to make sure we was happy every step of the way. I highly recommend.

  • Conor MacLeay

    Jessica was very helpful throughout the process. Would recommend Samuel Estates.

  • Lucy Robinson

    Highly recommend Samuel Estates.Sold & bought properties with them & experienced expertise & efficiency from start to finish.Competitive pricing, highly knowledgeable & know the properties inside & out, providing confidence to both seller & purchaser.

  • David

    Good service no pressure from agent professional and helpful.

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX