Changing Estates Agents

Changing Estate Agents 

There are many myths and misunderstandings about transferring estate agents, especially if you’re in the middle of a tenancy agreement. Here, we look to debunk some of those myths and help you get a clearer picture of the benefits and process of changing estate agent.  

Expand the statements below to learn more about how easy the process is with Samuel Estates.

1. I have signed an agreement with my Letting Agent, so I must stay.

In most cases, you will be tied into an initial fixed term period with your letting agent. This is to avoid landlords leaving a company immediately after an agent has invested considerable time and effort in finding, referencing and moving in a new tenant.  

The initial term can vary from agent to agent, but it is usually 6 to 12 months. The best place to start is to check the Terms of Business that you have signed. This document will outline the fixed term period and the notice that you must give to terminate your contract.  

If you are out of your initial fixed term or are approaching the end of the contract, you can most likely end the contract by giving one or two-months’ written notice. This doesn’t have to coincide with the end of your current tenancy.  

2. I have tenants in the property and don't want to lose them. Will I have to wait until the end of their tenancy?

Many landlords believe that they have to wait until the end of a tenancy to changing estate agent. However, this is not the case. The Tenancy Agreement is between the landlord and tenant, with the agent working on behalf of the landlord. Changing agent doesn’t affect the legal rights or obligations of either party.   

It’s a much more straightforward process to transfer estate agent during an ongoing tenancy as it means that the new agent can smoothly transition the property without the added task of advertising and finding a tenant.  

If a letting agent has not been delivering on service, the tenant will likely be pleased that the management is changing, meaning that they may be more likely to stay in the property for longer than they would have with the previous agent.  

3. I don't want the hassle of transferring Estate Agent.

Changing letting agent – whether at the end of or during a tenancy – is a straightforward process for landlords. Once a landlord has given their agent written notice that they would like to leave, the new agent will handle all aspects of the switch on behalf of their client.  

At Samuel Estates, we are experienced in taking over management from other letting agents and make the process as straightforward as possible for our clients. We will:  

  • Contact the tenant  

The first step for us is to get contact details for your tenant. We liaise with the tenant directly regarding the changeover, letting them know who we are and when we will be taking over the property. We ensure that the tenant knows who to contact in the event of any maintenance issues, and has the correct bank details to make rent payments.  

  • Obtain tenancy documents  

Including the Tenancy Agreement, prescribed information, referencing reports, deposit details, and check-in inventory.  

  • Obtain property documents  

Including safety certificates and warranties. We will check that your property is fully compliant with current safety legislation.  

  • Collect keys  

We will collect all sets of keys held by the previous agent on behalf of the landlord.  

  • Arrange a property inspection  

Our initial inspections are scheduled in the first six weeks from taking on the property.

4. Are all agents not the same, surely it is not worth the hassle of changing.

While most letting agents – on paper anyway – offer similar lettings and property management services, how these services are carried out can be very different.   

The main variables between letting agents, ones which can lead to the success or breakdown of the landlord-agent relationship, include:  

  • Competence  
  • Regulation  
  • Communication  

Regulated letting agents must adhere to a strict code of practice, encouraging professionalism within the industry.  

Check that the agent is qualified to manage your property. Samuel Estates is a fully regulated and licensed ARLA (& NAEA) Propertymark agency.   

Lack of communication is one of the most common complaints from landlords looking to change letting agent.  

We offer a dedicated Property Manager, meaning that landlords have one point of contact.  

  • Transparency  

Landlords trust letting agents to manage their most valuable assets, and so agents must be completely transparent in everything that they do. We believe in always being honest with our clients and working in their best interest, even if it means less profit for us.  

We would love to hear from you if you are thinking about switching from your current letting agent.

Get in touch with us to arrange a free, no-obligation chat.   

 

Service Selector

A hassle-free, professional Let Only service

We offer two different letting service options to our landlords.

Relax, with everything taken care of

Our experienced property management team looks after hundreds of properties for clients based both nationally and internationally.  

Pro-active Property Management

Our experienced property management team looks after hundreds of properties for clients based both nationally and internationally.  

Our latest properties

What our customers think

  • Lulu White

    The best estate agents I have dealt with! The process of renting a new flat has been incredibly smooth thanks to Stefano who has been fantastic. He went out of his way to answer all of our questions and always got back to us quickly. The referencing and signing of agreements etc was very simple and I would recommend Samuel Estates to anyone.

  • Amy Lea

    Thank you so much to Chi for the highly professional and reliable service he has provided for our first move. Whenever we have had an issue, Chi has dealt with this quickly and solved any problems with ease. I would highly recommend his services to anybody. A fantastic service that ensured the smooth transition into our first new home.

  • Jacob Westerman

    Really pleased with the service provided, Stefano did a great job helping me to negotiate the rent, the whole process of moving in was made easy and greatly expedited; with thanks to Stefano, I was able to move in to my new apartment, in less than one week of making my initial offer. I would happily recommend their services to both landlords and prospective tenants.

  • A Google User

    Really pleased with the service provided, Stefano did a great job helping me to negotiate the rent, the whole process of moving in was made easy and greatly expedited; with thanks to Stefano, I was able to move in to my new apartment, in less than one week of making my initial offer. I would happily recommend their services to both landlords and prospective tenants.

  • Fernanda Lupo

    We had a very good experience with Samuel Estates! Yohana, specially, has been always very polite, professional and always act fast whenever we had an issue with the flat. I would certainly recommend them! Thank you, guys!

  • A Google User

    We had a very good experience with Samuel Estates! Yohana, specially, has been always very polite, professional and always act fast whenever we had an issue with the flat. I would certainly recommend them! Thank you, guys!

  • Steve Jones

    Seamless process for moving in London, which can be a stressful experience. Good quality of property, and like the peace of mind of having a property manager who picks up and deals with any issues quickly. Online tool makes moving process smooth. Jessica was professional in dealing with everything, and responded promptly to queries. Would recommend.

  • A Google User

    Seamless process for moving in London, which can be a stressful experience. Good quality of property, and like the peace of mind of having a property manager who picks up and deals with any issues quickly. Online tool makes moving process smooth. Jessica was professional in dealing with everything, and responded promptly to queries. Would recommend.

  • Jeremy Mensah

    Excellent service and willing to go the extra mile

  • Anna D

    I cannot thank Jessica enough for all the support she has provided me these last few months. From helping me look for a flat, to guiding me through all the paperwork, all the way through to securing me a beautiful flat. I found her to be very professional, personable and supportive. It has been a while since I have rented a flat, but Jessica made me feel at ease and comfortable to ask her any questions as she knew the answers and was always proactively looking out for me. She was easy to get hold of and her prompt responses were always appreciated. I have had a fantastic experience across the Samuel Estates team, and without a doubt, I would highly recommend Jessica Martins – she goes the extra mile and is one of a kind.

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX