Our Rental Process

Start your search to move into your dream property

If you’ve registered your details with us, we’ll notify you of any new properties before we market them on property search engines.

If you like the look of a property, we will look to book you in for a viewing as quickly as possible. Once we’ve scheduled your viewing, we’ll notify you both by email and text.

Making an offer on a property

To put in an offer, you’ll need to fill in a form and provide some basic information to help your prospective landlord decide whether they will accept your offer.

Securing the property

The acceptance of your offer will be subject to contract and receipt of satisfactory references. You may opt to pay a holding fee as a sign of intent. This will typically be the equivalent of one week’s rent.

You must fill in your referencing forms within 48 hours of paying a holding fee. If you don’t, we may put the property back on the market.

If the landlord accepts your offer, the Lettings Consultant will send you an email advising you of what you need to provide to secure the property.

We will send you a draft tenancy agreement to review, and we’ll do our best to answer any questions clearly and quickly.

Right to Rent Documents & Acceptable Identification

We ask all prospective tenant(s) to provide the following documents:

  • Photographic identification
  • Proof of current address
  • Proof of you right to remain in the UK

You must provide these documents before moving in, or else we may not permit you to proceed.

If you decide not to proceed after 14 days of paying a holding fee, fail the credit assessment, or don’t provide satisfactory references, you sacrifice this holding fee. If you do go ahead, the payment will be deducted from the balance due at the start of the tenancy.

Should the landlord decide not to proceed, you will receive a full refund.

You’ll need to provide our tenant referencing agency with:

  • Details of your employer
  • Bank details
  • Contact information for your previous landlord
  • A character reference

Initial Payment

The initial payment will consist of the holding fee (equivalent to 1 weeks rent).

You may make payments via any of the following methods:

  • Direct transfer to our client bank account
  • Bankers draft (payable to Samuel Estates UK Limited)

 Contract, Balance of Deposit and First Month’s Rent

At this point, you’ll need to pay the balance of the deposit (which is equal to 5 weeks rent) and the first month’s rent.

The first month’s rent must appear as ‘cleared funds’ in our account at least three working days before the start of the tenancy, or we will push the move-in date back.

Protecting your Deposit

We are a member of the Tenancy Deposit Scheme which safeguards your deposit. It also aims to resolve any dispute over the return of your deposit swiftly, inexpensively and impartially.

Further details are available www.tenancydepositscheme.com

Please be aware the landlord may wish to hold and register the deposit themselves. If this is the case, we will advise you accordingly and provide you with the certificate.

Move-in day

In the build-up to your move, we will upload all of the relevant tenancy documents, to your unique tenant portal.

On move-in day, the Inventory Clerk will make notes of the condition of the property and take the meter readings. Once finished, you will be given the relevant sets of keys to the property.

If you decide not to attend, the Inventory Clerk will return the keys to a Samuel Estates office, for you to collect later.

We’ll then send you the inventory report along with details of the utility providers via email. You have seven days to look over this report and make us aware of any discrepancies. Once we have been advised and agreed on any amendments, we will update the report.

Please be aware that in some instances the landlord may wish to complete and provide an inventory. If this is the case, we will advise you of the process accordingly.

Our latest properties

What our customers think

  • Charlie

    I’m not someone to usually write a review, but I was highly impressed with the service I received from Samuel Estates. I would highly recommend Jessica to anyone looking for a new home. I have had to move a few times over the last few years and she was the best estate agent I have ever dealt with. She was helpful, professional and answered any questions we had promptly and efficiently. She made the process stress-free and took care to make sure we was happy every step of the way. I highly recommend.

  • Garfieldield Davidson

    Got looked after very well by Jessica, very professional and always on time for viewing which I loved.

  • Vincent Board

    We have been very happy with the level of service we receive from Lina Svegzdaite and the team at Samuel Estates. They keep us regularly updated on the properties and are always quick to respond to any questions or queries either from ourselves or from our tenants.

  • Diana Chira

    Me and my boyfriend have had a great experience with Samuel Estates. Very professional, informative and responsive at all times. Bilal Jamil in particular has been very helpful with everything we needed. Would highly recommend.
    Many thanks to BJ again. 🙌🏼

  • raj kumar

    special thanks to Daniel. he has been very kind and helpful. he made that whole thing very easy. very professional and friendly agent. thanks SAMUEL ESTATES.

  • Angel Li

    Nicole Smith was helpful and prompt to resolve the issues I reported with the flat and made my stay much smoother for sure. I appreciate her call after the issue was fixed just to give that extra personal touch.

  • Dahye

    I recently rented a flat as an international student, and the process couldn't have been easier thanks to Samuel Estates, and more specifically my property manager, Lina Svegzdaite. She has been extremely helpful and accommodating from the moment I landed in London, and has continued to provide great support to my queries, no matter how small. Made moving and adjusting to a new climate less stressful and easy to navigate thanks to her support- highly recommend.

  • Gabriela Santos

    Nicole Smith (Colliers Wood office) was super helpful to try and resolve an issue we had. And she did!!! Thank u very much!

  • Ania Kocznur

    Have had the most seamless experience in finding my new rental with Samuel Estates. Bilal was responsive and on the ball in keeping me up to date with all matters in sorting out the tenancy, and whenever I called the office there was always someone available to help immediately or address my questions. The justmovein service provided for free too made the admin of sorting out bill transfers etc. completely stress free. Highly recommend!!

  • Alex Chung

    we are very happy & they are helpful on the whole process for renting house, quick respond with clear information to us.

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX