Our Rental Process

Start your search to move into your dream property

If you’ve registered your details with us, we’ll notify you of any new properties before we market them on property search engines.

If you like the look of a property, we will look to book you in for a viewing as quickly as possible. Once we’ve scheduled your viewing, we’ll notify you both by email and text.

Making an offer on a property

To put in an offer, you’ll need to fill in a form and provide some basic information to help your prospective landlord decide whether they will accept your offer.

Securing the property

The acceptance of your offer will be subject to contract and receipt of satisfactory references. You may opt to pay a holding fee as a sign of intent. This will typically be the equivalent of one week’s rent.

You must fill in your referencing forms within 48 hours of paying a holding fee. If you don’t, we may put the property back on the market.

If the landlord accepts your offer, the Lettings Consultant will send you an email advising you of what you need to provide to secure the property.

We will send you a draft tenancy agreement to review, and we’ll do our best to answer any questions clearly and quickly.

Right to Rent Documents & Acceptable Identification

We ask all prospective tenant(s) to provide the following documents:

  • Photographic identification
  • Proof of current address
  • Proof of you right to remain in the UK

You must provide these documents before moving in, or else we may not permit you to proceed.

If you decide not to proceed after 14 days of paying a holding fee, fail the credit assessment, or don’t provide satisfactory references, you sacrifice this holding fee. If you do go ahead, the payment will be deducted from the balance due at the start of the tenancy.

Should the landlord decide not to proceed, you will receive a full refund.

You’ll need to provide our tenant referencing agency with:

  • Details of your employer
  • Bank details
  • Contact information for your previous landlord
  • A character reference

Initial Payment

The initial payment will consist of the holding fee (equivalent to 1 weeks rent).

You may make payments via any of the following methods:

  • Direct transfer to our client bank account
  • Bankers draft (payable to Samuel Estates UK Limited)

 Contract, Balance of Deposit and First Month’s Rent

At this point, you’ll need to pay the balance of the deposit (which is equal to 5 weeks rent) and the first month’s rent.

The first month’s rent must appear as ‘cleared funds’ in our account at least three working days before the start of the tenancy, or we will push the move-in date back.

Protecting your Deposit

We are a member of the Tenancy Deposit Scheme which safeguards your deposit. It also aims to resolve any dispute over the return of your deposit swiftly, inexpensively and impartially.

Further details are available www.tenancydepositscheme.com

Please be aware the landlord may wish to hold and register the deposit themselves. If this is the case, we will advise you accordingly and provide you with the certificate.

Move-in day

In the build-up to your move, we will upload all of the relevant tenancy documents, to your unique tenant portal.

On move-in day, the Inventory Clerk will make notes of the condition of the property and take the meter readings. Once finished, you will be given the relevant sets of keys to the property.

If you decide not to attend, the Inventory Clerk will return the keys to a Samuel Estates office, for you to collect later.

We’ll then send you the inventory report along with details of the utility providers via email. You have seven days to look over this report and make us aware of any discrepancies. Once we have been advised and agreed on any amendments, we will update the report.

Please be aware that in some instances the landlord may wish to complete and provide an inventory. If this is the case, we will advise you of the process accordingly.

Our latest properties

What our customers think

  • chris graham

    Over the last few weeks I have dealt with Ryan and Daniel from the lettings team who were fantastic from the get go.Polite, professional, stayed in touch with regular updates.

  • chris graham

    Over the last few weeks I have dealt with Ryan and Daniel from the lettings team who were fantastic from the get go.

    Polite, professional, stayed in touch with regular updates.

  • Novak Bojovic

    I am a foreigner who was looking for a place in London for my university studies. The service by my agent Bilal was brilliant and most importantly very professional. The whole process was fast and the response on every question was quick and clear. One of the best attributes was the constant availability to solve any problems one might have.

  • Alessandro De Corso

    Our agent Stefano was so professional and great since the day of the viewing through all the process of the tenancy agreement. Everything was set up on time and by law without any weird things that sometimes happen with many agencies around London. High recommend and big thanks again to our agent for his kindness and availability to met our requirements.

    Alessandro

  • Mathew Chan

    I worked with Jessica from Colliers Wood office on my first time renting in London (and this country) and she been amazingly helpful. We suspect we are the more demanding kind of renters who needs to know everything about the property in details, Jessica has been patient and responsive throughout the entire process. We are very thankful to have Jessica's help, without which our moving into the country might not be as smooth.

    Samuel Estates's listings are all high quality ones and they offer complimentary move-in service. Highly recommended.

  • Sam Thomas

    After nearly 4 years of renting a property through Samuel Estates we can now reflect about our experience with them as a Letting Agent.

    Throughout our tenancy, all issues were responded to efficiently and effectively as well as being resolved in the end despite any hurdles along the way. The team on the whole are very proactive in their replies and were very helpful throughout our 4 years!

  • abinash patnaik

    We rented through Samuel Estates in Colliers Wood and dealt with Yohana Gabanes as our Property Manager who was amazing. She was always quick to respond to things and helped deal with any issues that arose during our tenancy. Our checkout was smooth and hassle free. We are so happy to have her again as our property manager for our current tenancy 🙂

  • Benjamin Ofereh-Mugbeh

    Had a very good experience and I believe that was only possible thanks to the professionalism and amazing care Jessica put into helping us. We can not thank her enough. I highly recommend asking for Jessica. THANK YOU 😊

  • Doctor OReilly

    Great experience with Samuel Estates so far, and especially Stefano. Very responsive to my emails and always helpful. Thank you for making my rental move a smooth transition!

  • Antonio Dabraio

    Great experience with Samuel Estates, Jessica has been able to help us with finding our new flat for renting and the process has been very smooth, and always helpful.

    Definitely recommending Samuel Estates !

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX