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Our Rental Process

Start your search to move into your dream property

If you’ve registered your details with us, we’ll notify you of any new properties before we market them on property search engines.

If you like the look of a property, we will look to book you in for a viewing as quickly as possible. Once we’ve scheduled your viewing, we’ll notify you both by email and text.

Making an offer on a property

To put in an offer, you’ll need to fill in a form and provide some basic information to help your prospective landlord decide whether they will accept your offer.

Securing the property

The acceptance of your offer will be subject to contract and receipt of satisfactory references. You may opt to pay a holding fee as a sign of intent. This will typically be the equivalent of one week’s rent.

You must fill in your referencing forms within 48 hours of paying a holding fee. If you don’t, we may put the property back on the market.

If the landlord accepts your offer, the Lettings Consultant will send you an email advising you of what you need to provide to secure the property.

We will send you a draft tenancy agreement to review, and we’ll do our best to answer any questions clearly and quickly.

Right to Rent Documents & Acceptable Identification

We ask all prospective tenant(s) to provide the following documents:

  • Photographic identification
  • Proof of current address
  • Proof of you right to remain in the UK

You must provide these documents before moving in, or else we may not permit you to proceed.

If you decide not to proceed after 14 days of paying a holding fee, fail the credit assessment, or don’t provide satisfactory references, you sacrifice this holding fee. If you do go ahead, the payment will be deducted from the balance due at the start of the tenancy.

Should the landlord decide not to proceed, you will receive a full refund.

You’ll need to provide our tenant referencing agency with:

  • Details of your employer
  • Bank details
  • Contact information for your previous landlord
  • A character reference

Initial Payment

The initial payment will consist of the holding fee (equivalent to 1 weeks rent).

You may make payments via any of the following methods:

  • Direct transfer to our client bank account
  • Bankers draft (payable to Samuel Estates UK Limited)

 Contract, Balance of Deposit and First Month’s Rent

At this point, you’ll need to pay the balance of the deposit (which is equal to 5 weeks rent) and the first month’s rent.

The first month’s rent must appear as ‘cleared funds’ in our account at least three working days before the start of the tenancy, or we will push the move-in date back.

Protecting your Deposit

We are a member of the Tenancy Deposit Scheme which safeguards your deposit. It also aims to resolve any dispute over the return of your deposit swiftly, inexpensively and impartially.

Further details are available www.tenancydepositscheme.com

Please be aware the landlord may wish to hold and register the deposit themselves. If this is the case, we will advise you accordingly and provide you with the certificate.

Move-in day

In the build-up to your move, we will upload all of the relevant tenancy documents, to your unique tenant portal.

On move-in day, the Inventory Clerk will make notes of the condition of the property and take the meter readings. Once finished, you will be given the relevant sets of keys to the property.

If you decide not to attend, the Inventory Clerk will return the keys to a Samuel Estates office, for you to collect later.

We’ll then send you the inventory report along with details of the utility providers via email. You have seven days to look over this report and make us aware of any discrepancies. Once we have been advised and agreed on any amendments, we will update the report.

Please be aware that in some instances the landlord may wish to complete and provide an inventory. If this is the case, we will advise you of the process accordingly.

Our latest properties

What our customers think

  • Charmaine Cheung

    Rented a place in London through Samuel Estates even when I was still living abroad, thanks to the fantastic Bilal Jamil who was so helpful throughout the whole process, helping arrange the virtual viewing and following up promptly right through to the move in date. Thank you so much Bilal!

  • Kia Wing

    The process right from searching to signing the contract has been smooth and easily laid out. Stefano has been amazing from the beginning of the process. He's been very responsive and understanding of what we needed, going the extra mile to secure us the perfect property. We would 100% recommend Stefano and Samuel Estates to anyone looking for their next property.

  • Natalia Sanchez

    We found a new place to rent through Samuel Estates and our experience so far has been quite positive. Bilal, who has been our main contact responsible for the "onboarding process", signing contracts etc.. has been very helpful and responsive solving all our questions promptly and keeping us updated during the whole time.

  • Lasse Berglund

    Bilal and Aleyna were both extremely helpful during our latest search for a flat.

    Booking viewings via email was painless, and the whole offer and referencing process was very smooth.

  • Brian Sharland

    Dealing with Samuel's Estate Agents has been a real pleasure. Their staff are friendly, courteous and efficient. All our queries were taken seriously and answered usually on the spot. The paperwork was sorted out quickly and the few issues after we had moved in were handled quickly too. Their aftercare is as good as their service.

  • Damir Lipa

    Brilliant service from Lina, my property manager at Samuel Estate in Streatham. Always available, positive attitude, prompt response and follow up to all requests, proactive and professional. Highly recommended!

  • isabela maciel

    Very happy with the services provided. From the lady who picked up the phone and managed to squeeze me into a viewing for 15 minutes after the call, to Stefano who showed the property and assisted me through the offering process with his excellent expertise. Also happy with the post signing service so far, including support for setting up and transferring bills.

  • Ava Chiu

    The whole renting process was very smooth. Agent Stefano is professional and responsive to our queries by providing detailed info every time. We love the property and area but it is a shame that the property is full of heavy cigarette smell in the upholstery which is deep inside and hard to get rid of the smell e.g. leather sofa. The whole experience will be even better if the smell has been removed by professional cleaning before we moved in. Unfortunately, Samuel Estate could not help much on this after we reported. Apart from this, the experience was good and staff are helpful! That's why it's 4 stars. Otherwise, we will give 5 definitely.

  • Christian Larsson

    I have been a happy client for many years and I continue to use Samuel Estates for my property management. Professional, transparent and service minded.

  • Ross Campbell

    My partner and I are a week away from moving in! The staff at Samuel Estates have been very helpful and quick to respond to any quieres throughout the process. Having engaged with almost all agencies within the area by far have found these to have the best properties and the best staff!

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX