Our Rental Process

Start your search to move into your dream property

If you’ve registered your details with us, we’ll notify you of any new properties before we market them on property search engines.

If you like the look of a property, we will look to book you in for a viewing as quickly as possible. Once we’ve scheduled your viewing, we’ll notify you both by email and text.

Making an offer on a property

To put in an offer, you’ll need to fill in a form and provide some basic information to help your prospective landlord decide whether they will accept your offer.

Securing the property

The acceptance of your offer will be subject to contract and receipt of satisfactory references. You may opt to pay a holding fee as a sign of intent. This will typically be the equivalent of one week’s rent.

You must fill in your referencing forms within 48 hours of paying a holding fee. If you don’t, we may put the property back on the market.

If the landlord accepts your offer, the Lettings Consultant will send you an email advising you of what you need to provide to secure the property.

We will send you a draft tenancy agreement to review, and we’ll do our best to answer any questions clearly and quickly.

Right to Rent Documents & Acceptable Identification

We ask all prospective tenant(s) to provide the following documents:

  • Photographic identification
  • Proof of current address
  • Proof of you right to remain in the UK

You must provide these documents before moving in, or else we may not permit you to proceed.

If you decide not to proceed after 14 days of paying a holding fee, fail the credit assessment, or don’t provide satisfactory references, you sacrifice this holding fee. If you do go ahead, the payment will be deducted from the balance due at the start of the tenancy.

Should the landlord decide not to proceed, you will receive a full refund.

You’ll need to provide our tenant referencing agency with:

  • Details of your employer
  • Bank details
  • Contact information for your previous landlord
  • A character reference

Initial Payment

The initial payment will consist of the holding fee (equivalent to 1 weeks rent).

You may make payments via any of the following methods:

  • Direct transfer to our client bank account
  • Bankers draft (payable to Samuel Estates UK Limited)

 Contract, Balance of Deposit and First Month’s Rent

At this point, you’ll need to pay the balance of the deposit (which is equal to 5 weeks rent) and the first month’s rent.

The first month’s rent must appear as ‘cleared funds’ in our account at least three working days before the start of the tenancy, or we will push the move-in date back.

Protecting your Deposit

We are a member of the Tenancy Deposit Scheme which safeguards your deposit. It also aims to resolve any dispute over the return of your deposit swiftly, inexpensively and impartially.

Further details are available www.tenancydepositscheme.com

Please be aware the landlord may wish to hold and register the deposit themselves. If this is the case, we will advise you accordingly and provide you with the certificate.

Move-in day

In the build-up to your move, we will upload all of the relevant tenancy documents, to your unique tenant portal.

On move-in day, the Inventory Clerk will make notes of the condition of the property and take the meter readings. Once finished, you will be given the relevant sets of keys to the property.

If you decide not to attend, the Inventory Clerk will return the keys to a Samuel Estates office, for you to collect later.

We’ll then send you the inventory report along with details of the utility providers via email. You have seven days to look over this report and make us aware of any discrepancies. Once we have been advised and agreed on any amendments, we will update the report.

Please be aware that in some instances the landlord may wish to complete and provide an inventory. If this is the case, we will advise you of the process accordingly.

Our latest properties

What our customers think

  • Adam

    We have been clients of Samuel Estaes for over 10 years now, they have always provided excellent advice followed up by good results.
    I highly recommend.

  • the Villager hair salon

    I have been letting my property through Samuel Estates for many years now. The team are professional, friendly and always make you feel like you are being properly looked after. Highly recommended!

  • Harriet Freer-Smith

    As a private Landlord I have instructed Samuel Estates over many years
    to let my flats in Clapham and Balham. I have always found them to be highly professional, fast to react and extremely helpful.
    I would have no hesitation in recommending Samuel Estates to other landlords.
    I would add that their virtual tour of the properties has been fantastic through covid and resulted in top rents being achieved.
    regards Chris Freer-Smith

  • Steve Humphrey

    I feel compelled to write a review for my lettings agent, Samuel Estates.
    I have been using Samuel Estates for over 16 years now, on a fully managed/ tenant find basis for my buy to let flats in London and I can honestly say they have never let me down.
    They are always friendly, honest, helpful, polite and highly professional in their lettings management business.
    They treat both myself and my tenants with respect and empathy and are very responsive whenever there is an issue to be dealt with.
    This approach leads to happy tenants, many of whom have been in my flats for years at a time.
    Samuel Estates vetting process in sourcing me new tenants whenever necessary is also excellent and in 16 or so years I've never been let down by any of my tenants.
    I cannot fault Samuel Estates for their honesty and professionalism and they always go the extra mile to help me.
    As a customer I feel valued and supported. Both of these things are so important in this day and age.
    Thank you Paul, Chi, Ryan, Stefano and the rest of the team for your care, concern, support and efficiency.

  • Siri1175 JAM

    I have been using Samuel Estates for the last 11 years both as a renter and a landlord. In all that time they have been utterly professional in their approach. They are straight-forward in their approach, prompt with their responses and efficient and effective when managing issues relating to the properties. They have a clear focus on maintaining high standards when managing properties, and take as much care with small matters as well as large.
    I would not hesitate in recommending their services.

  • Kit Tandon

    Samuel Estates have acted as my agents for over 15 years. They have always acted professionally and with integrity. They always give great value and put their customers first. Samuels have always managed to get tenants for me without my property ever being empty. I can't recommend them highly enough. The fact that I have remained with them for this long says everything about them

  • Jacy

    Would highly recommend Samuel estates - Paul and Nick were extremely helpful and went out of their way to help in our home search. Like many agents who I found persistent and didn't listen, Samuel estates were professional and made our experience much easier & tailored to our requirements. I would highly recommend them when considering buying or selling your property.

  • Lulu White

    The best estate agents I have dealt with! The process of renting a new flat has been incredibly smooth thanks to Stefano who has been fantastic. He went out of his way to answer all of our questions and always got back to us quickly. The referencing and signing of agreements etc was very simple and I would recommend Samuel Estates to anyone.

  • Amy Lea

    Thank you so much to Chi for the highly professional and reliable service he has provided for our first move. Whenever we have had an issue, Chi has dealt with this quickly and solved any problems with ease. I would highly recommend his services to anybody. A fantastic service that ensured the smooth transition into our first new home.

  • Jacob Westerman

    Really pleased with the service provided, Stefano did a great job helping me to negotiate the rent, the whole process of moving in was made easy and greatly expedited; with thanks to Stefano, I was able to move in to my new apartment, in less than one week of making my initial offer. I would happily recommend their services to both landlords and prospective tenants.

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX