When it comes to selling or letting your property, choosing the right estate agent can make a...
Repairs & Maintenance
At Samuel Estates, our dedicated Property Management team is here to help resolve any maintenance issues in your home quickly, professionally, and efficiently. To ensure repairs are handled as smoothly as possible, we encourage all tenants to report issues online using our maintenance reporting system.
Report a Repair Online (Recommended)
The fastest and easiest way to report a repair is through our online reporting system, Fixflo. Logging your issue online helps us monitor open jobs, prioritise urgent issues correctly, and follow up with contractors to ensure works are completed promptly.
Fixflo also allows you to upload photos and provide additional details, helping us diagnose the issue quicker and reduce delays. Once a repair has been completed, we’d really appreciate it if you could take a moment to rate your contractor, as your feedback helps us improve our customer service.
If you access Fixflo from your smartphone, you may be prompted to save a shortcut, making it even easier to report any future issues.
PROPERTIES TO RENT
HOW TO RENT
THE RENTAL PROCESS
MAKING AN OFFER
ENDING YOUR TENANCY
BEYOND PROPERTY
WHO WE ARE
Emergency & Out of Hours Support
In the event of an emergency, please take immediate action using the guidance below.
Emergency Guidance
Gas Leak
If you smell gas, do not wait. Please contact the National Gas Emergency Service immediately:
0800 111 999
Power Cut
If you experience a power cut, please check whether the issue is isolated to your property.
If it is only affecting your home, check whether your meter needs topping up (if applicable), or contact your utility provider for assistance.
If neighbouring properties are also affected, it is likely a wider outage. You can report this by calling:
105 (local electricity network operator)
Break-in / Serious Health & Safety Emergency
If there is immediate danger to life or safety, please contact:
999 (Emergency Services)
Urgent Out of Hours Repairs (Fully Managed Properties Only)
If your property is fully managed by Samuel Estates and you need to report an urgent maintenance issue outside working hours, please call our main office number. Your call will be diverted to our out-of-hours emergency service.
Please be ready to quote “Samuel Estates” and your full property address when speaking to the emergency line.
Please note that out-of-hours contractors will only attend genuine urgent issues, such as:
- No heating or hot water (outside of the summer months)
- Total loss of electricity
- Serious water leak or flood risk
- Any issue that poses an immediate health and safety risk
All other non-emergency repairs should be logged online via Fixflo and will be handled by the Property Management team during working hours.
What Counts as an Emergency?
An emergency is an incident where, if the fault is left unattended until the next business working day, it could result in further damage to the contents of the property and/or the building, or it may represent a health and safety risk to the tenant or neighbouring residents.
Examples include serious water leaks, gas leaks, or loss of heating and hot water during colder months.
Thinking of Selling Or Letting? Start with a Free Expert Valuation.
No obligation. Honest advice. Real results.
OUR GREATEST ASSETS
We’re a close-knit, diverse, and multilingual team who genuinely care about doing right by our clients. Whether you’re a landlord, vendor, buyer, or tenant, you’ll find that we’re professional, proactive, and—above all—personal in everything we do.
Because for us, property isn’t just about transactions, it’s about people, trust, and the little moments that make a big difference.
A Different Kind of Success
Our success isn’t measured in pounds - it’s measured in trust, relationships, and the results we deliver for our clients. Our story is one of passion, integrity, and going the extra mile, every time.
Driven by People, Not Profits
In a crowded marketplace of corporates and cut corners, we’ve built a forward-thinking business where people always come first - everything else takes care of itself.
A Vision for Better Estate Agency
Estate agents don’t always have the best reputation but we’re different. Our vision is simple: to keep things personal, honest, and stress-free, delivering a service that makes moving home simpler, clearer, and more human.
Guided by Our Values
Integrity, honesty, respect, and service excellence aren’t just words to us — they’re the standards we live by.
Our latest facebook moments
News and advice from the blog
One of the most common areas of disagreement at the end of a tenancy is the return of the deposit....
UK Property Market Update 2026: Rising Stock, Smarter Buyers The property market remains active...
Property Inspections for Landlords Routine property inspections are one of the most important...
