Repairs and Maintenance

At Samuel Estates, we have dedicated Property Managers who are here to help deal with any issues that may arise, proactively and effectively.

To report a fault or issue, please click on the button below and follow the prompts.

By reporting issues via our online maintenance and repair system (FixFlo), we can monitor open jobs, and we can push our contractors to deal with problems promptly. Once we’ve completed a job, please can we ask that you take the time to rate/review the contractor, as it does help with improving our customer service. If you access the system via your smartphone, you will receive a prompt to save the shortcut so you can easily access the system in the future.

Out of Hours Service & Emergencies

Our policy is to address all faults within 48 hours of your reporting them. Should an issue occur after 7pm (Weekdays) and after 4pm (Saturday), please follow the standard maintenance reporting procedure. We will aim to deal with during regular working hours.

If you find yourself in an emergency, please contact an “emergency out of hour’s contractor”. You may have to pay for the contractor’s invoice upfront. However, we will reimburse this fee accordingly should it be found that it was an emergency and that the costs were reasonable.

Please note: An emergency is an unforeseen event that could cause severe damage to the property or yourself.

Some occasions are not emergencies. These include:

  • Pest control
  • Faulty kitchen appliances
  • Loss of heating and/or hot water
  • Lost keys

If you call a contractor out as an emergency when an emergency repair is not justified, then you are liable to be charged for all costs concerned.

Our latest properties

What our customers think

  • Kyran Farrell

    We are very grateful for the inordinate amount of help we had during a sale we had to make for a departed relative. Unexpected problems were handled calmy and speedily for us and communication was good and effective at keeping the process moving against the odds at times. Definitely an agency to recommend.

  • casa bianka

    I was renting flat for 2 years with Samuel Estates and level of support and professionalism which they offer is incredible! They're very nice, polite and working fast with your request, very good in problem solving. My first contact was based in Merton Mills and gentleman who was dealing with our flat was Chi, if you ever would like to rent flat in this area ask for him! I highly recommend this estate agency 🙂

  • Emily Pye

    We were looking to rent a new property and Stefano found us the perfect place despite our long list of required features! He was quick to reply and deal with all of our queries along the way. Highly recommend! Thank you Stefano.

  • A Google User

    We were looking to rent a new property and Stefano found us the perfect place despite our long list of required features! He was quick to reply and deal with all of our queries along the way. Highly recommend! Thank you Stefano.

  • Fiona Gordo

    We recently rented a flat through Samuel Estates and their service and support has been fantastic. They responded quickly & courteously to our queries. The flat had a couple of small issues (leaky tap, light not working etc) - they sorted it out straight away and without fuss. The electrician & plumber were friendly, helpful and they both did a great job. We are very impressed with the service from all teams involved - thanks all!

  • Raluca Budau

    Yohana has been very helpful, professional and ensured that end of tenancy process was done smoothly!!

  • Claire Mathecade

    Samuel Estates is a great agency and have been very efficient in term of contract signed and viewing proposal.
    Theyhave been very professional and understanding - a big thanks to Stefano B. and Ryan C. for the work done.
    Best,
    C

  • Joanne McCarthy

    What can I say?! Samuel Estates sold my house, fuss free, in a pandemic!As an estate agent of 15 years I can have overly fussy, high standards but Paul and team dealt with what could have been a total nightmare swiftly and got it over the line. Highly recommend. Thank you all so much for making it so easy. Happy Christmas!!! Jo.

  • Joanne McCarthy

    What can I say?! Samuel Estates sold my house, fuss free, in a pandemic!

    As an estate agent of 15 years I can have overly fussy, high standards but Paul and team dealt with what could have been a total nightmare swiftly and got it over the line. Highly recommend. Thank you all so much for making it so easy. Happy Christmas!!! Jo.

  • Dani Villanueva

    We are happy to have dealt with this company. Our agent was always very friendly, attentive, professional and efficient. This helped make the move as smooth as possible.

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX