Repairs and Maintenance

At Samuel Estates, we have dedicated Property Managers who are here to help deal with any issues that may arise, proactively and effectively.

To report a fault or issue, please click on the button below and follow the prompts.

By reporting issues via our online maintenance and repair system (FixFlo), we can monitor open jobs, and we can push our contractors to deal with problems promptly. Once we’ve completed a job, please can we ask that you take the time to rate/review the contractor, as it does help with improving our customer service. If you access the system via your smartphone, you will receive a prompt to save the shortcut so you can easily access the system in the future.

Out of Hours Service & Emergencies

Our policy is to address all faults within 48 hours of your reporting them. Should an issue occur after 7pm (Weekdays) and after 4pm (Saturday), please follow the standard maintenance reporting procedure. We will aim to deal with during regular working hours.

If you find yourself in an emergency, please contact an “emergency out of hour’s contractor”. You may have to pay for the contractor’s invoice upfront. However, we will reimburse this fee accordingly should it be found that it was an emergency and that the costs were reasonable.

Please note: An emergency is an unforeseen event that could cause severe damage to the property or yourself.

Some occasions are not emergencies. These include:

  • Pest control
  • Faulty kitchen appliances
  • Loss of heating and/or hot water
  • Lost keys

If you call a contractor out as an emergency when an emergency repair is not justified, then you are liable to be charged for all costs concerned.

Our latest properties

What our customers think

  • Charlie

    I’m not someone to usually write a review, but I was highly impressed with the service I received from Samuel Estates. I would highly recommend Jessica to anyone looking for a new home. I have had to move a few times over the last few years and she was the best estate agent I have ever dealt with. She was helpful, professional and answered any questions we had promptly and efficiently. She made the process stress-free and took care to make sure we was happy every step of the way. I highly recommend.

  • Garfieldield Davidson

    Got looked after very well by Jessica, very professional and always on time for viewing which I loved.

  • Vincent Board

    We have been very happy with the level of service we receive from Lina Svegzdaite and the team at Samuel Estates. They keep us regularly updated on the properties and are always quick to respond to any questions or queries either from ourselves or from our tenants.

  • Diana Chira

    Me and my boyfriend have had a great experience with Samuel Estates. Very professional, informative and responsive at all times. Bilal Jamil in particular has been very helpful with everything we needed. Would highly recommend.
    Many thanks to BJ again. 🙌🏼

  • raj kumar

    special thanks to Daniel. he has been very kind and helpful. he made that whole thing very easy. very professional and friendly agent. thanks SAMUEL ESTATES.

  • Angel Li

    Nicole Smith was helpful and prompt to resolve the issues I reported with the flat and made my stay much smoother for sure. I appreciate her call after the issue was fixed just to give that extra personal touch.

  • Dahye

    I recently rented a flat as an international student, and the process couldn't have been easier thanks to Samuel Estates, and more specifically my property manager, Lina Svegzdaite. She has been extremely helpful and accommodating from the moment I landed in London, and has continued to provide great support to my queries, no matter how small. Made moving and adjusting to a new climate less stressful and easy to navigate thanks to her support- highly recommend.

  • Gabriela Santos

    Nicole Smith (Colliers Wood office) was super helpful to try and resolve an issue we had. And she did!!! Thank u very much!

  • Ania Kocznur

    Have had the most seamless experience in finding my new rental with Samuel Estates. Bilal was responsive and on the ball in keeping me up to date with all matters in sorting out the tenancy, and whenever I called the office there was always someone available to help immediately or address my questions. The justmovein service provided for free too made the admin of sorting out bill transfers etc. completely stress free. Highly recommend!!

  • Alex Chung

    we are very happy & they are helpful on the whole process for renting house, quick respond with clear information to us.

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX