At Samuel Estates, we have dedicated Property Managers who are here to help deal with any issues that may arise, proactively and effectively.

To report a fault or issue, please click on the button below and follow the prompts.

By reporting issues via our online maintenance and repair system (FixFlo), we can monitor open jobs, and we can push our contractors to deal with problems promptly. Once we’ve completed a job, please can we ask that you take the time to rate/review the contractor, as it does help with improving our customer service. If you access the system via your smartphone, you will receive a prompt to save the shortcut so you can easily access the system in the future.

Out of Hours Service & Emergencies

Our policy is to address all faults within 48 hours of your reporting them. Should an issue occur after 7pm (Weekdays) and after 4pm (Saturday), please follow the standard maintenance reporting procedure. We will aim to deal with during regular working hours.

If you find yourself in an emergency, please contact an “emergency out of hour’s contractor”. You may have to pay for the contractor’s invoice upfront. However, we will reimburse this fee accordingly should it be found that it was an emergency and that the costs were reasonable.

Please note: An emergency is an unforeseen event that could cause severe damage to the property or yourself.

Some occasions are not emergencies. These include:

• Pest control
• Faulty kitchen appliances
• Loss of heating and/or hot water
• Lost keys

If you call a contractor out as an emergency when an emergency repair is not justified, then you are liable to be charged for all costs concerned.