Repairs and Maintenance

At Samuel Estates, we have dedicated Property Managers who are here to help deal with any issues that may arise, proactively and effectively.

To report a fault or issue, please click on the button below and follow the prompts.

By reporting issues via our online maintenance and repair system (FixFlo), we can monitor open jobs, and we can push our contractors to deal with problems promptly. Once we’ve completed a job, please can we ask that you take the time to rate/review the contractor, as it does help with improving our customer service. If you access the system via your smartphone, you will receive a prompt to save the shortcut so you can easily access the system in the future.

Out of Hours Service & Emergencies

Our policy is to address all faults within 48 hours of your reporting them. Should an issue occur after 7pm (Weekdays) and after 4pm (Saturday), please follow the standard maintenance reporting procedure. We will aim to deal with during regular working hours.

If you find yourself in an emergency, please contact an “emergency out of hour’s contractor”. You may have to pay for the contractor’s invoice upfront. However, we will reimburse this fee accordingly should it be found that it was an emergency and that the costs were reasonable.

Please note: An emergency is an unforeseen event that could cause severe damage to the property or yourself.

Some occasions are not emergencies. These include:

  • Pest control
  • Faulty kitchen appliances
  • Loss of heating and/or hot water
  • Lost keys

If you call a contractor out as an emergency when an emergency repair is not justified, then you are liable to be charged for all costs concerned.

Our latest properties

What our customers think

  • Lulu White

    The best estate agents I have dealt with! The process of renting a new flat has been incredibly smooth thanks to Stefano who has been fantastic. He went out of his way to answer all of our questions and always got back to us quickly. The referencing and signing of agreements etc was very simple and I would recommend Samuel Estates to anyone.

  • Amy Lea

    Thank you so much to Chi for the highly professional and reliable service he has provided for our first move. Whenever we have had an issue, Chi has dealt with this quickly and solved any problems with ease. I would highly recommend his services to anybody. A fantastic service that ensured the smooth transition into our first new home.

  • Jacob Westerman

    Really pleased with the service provided, Stefano did a great job helping me to negotiate the rent, the whole process of moving in was made easy and greatly expedited; with thanks to Stefano, I was able to move in to my new apartment, in less than one week of making my initial offer. I would happily recommend their services to both landlords and prospective tenants.

  • A Google User

    Really pleased with the service provided, Stefano did a great job helping me to negotiate the rent, the whole process of moving in was made easy and greatly expedited; with thanks to Stefano, I was able to move in to my new apartment, in less than one week of making my initial offer. I would happily recommend their services to both landlords and prospective tenants.

  • Fernanda Lupo

    We had a very good experience with Samuel Estates! Yohana, specially, has been always very polite, professional and always act fast whenever we had an issue with the flat. I would certainly recommend them! Thank you, guys!

  • A Google User

    We had a very good experience with Samuel Estates! Yohana, specially, has been always very polite, professional and always act fast whenever we had an issue with the flat. I would certainly recommend them! Thank you, guys!

  • Steve Jones

    Seamless process for moving in London, which can be a stressful experience. Good quality of property, and like the peace of mind of having a property manager who picks up and deals with any issues quickly. Online tool makes moving process smooth. Jessica was professional in dealing with everything, and responded promptly to queries. Would recommend.

  • A Google User

    Seamless process for moving in London, which can be a stressful experience. Good quality of property, and like the peace of mind of having a property manager who picks up and deals with any issues quickly. Online tool makes moving process smooth. Jessica was professional in dealing with everything, and responded promptly to queries. Would recommend.

  • Jeremy Mensah

    Excellent service and willing to go the extra mile

  • Anna D

    I cannot thank Jessica enough for all the support she has provided me these last few months. From helping me look for a flat, to guiding me through all the paperwork, all the way through to securing me a beautiful flat. I found her to be very professional, personable and supportive. It has been a while since I have rented a flat, but Jessica made me feel at ease and comfortable to ask her any questions as she knew the answers and was always proactively looking out for me. She was easy to get hold of and her prompt responses were always appreciated. I have had a fantastic experience across the Samuel Estates team, and without a doubt, I would highly recommend Jessica Martins – she goes the extra mile and is one of a kind.

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX