We were tenants at a property in Raynes Park managed by Jade at Samuel Estates and were very happy with the service provided. We had few issues but when we did and reported them, they were efficient and professional at sorting it out. The end of tenancy came and was fairly straight forward. I would recommend!

My experience with Samuel Estates has been excellent from start to finish. They were very professional and helpful during the initial stages of renting the flat, making the entire process smooth and straightforward.

Throughout my tenancy, the team has consistently provided prompt and efficient support whenever any issues have arisen. They have arranged quick callouts for boiler problems, leaks, and other maintenance matters, which has been greatly appreciated.

A special thanks to Chi, our property manager, for his responsiveness and professionalism. He has made living here very easy and ensured that any concerns were dealt with swiftly.

Having had less positive experiences with other estate agents in the past, I can confidently say that Samuel Estates stands out for their reliability, friendliness, and genuine care for their tenants. Even on the rare occasion when I was locked out, the staff in the office were extremely kind and helpful.

Overall, I’ve been very impressed with Samuel Estates and would highly recommend them to anyone looking for a well-managed and supportive letting agent.

I have found Luke Pegg at Samuel Estates Letting Agents to be helpful and efficient and feel confident in him managing my properties.

I’ve had the pleasure of working with Samuel estates many years now, and specifically with Jade Moeller as the property manager for my rental properties, and I couldn’t be more satisfied with her performance. From day one, Jade has been professional, proactive, and highly reliable.

She communicates clearly and promptly, always keeping me updated on any developments with the properties. Whether it's coordinating maintenance, handling tenant concerns, or ensuring rent is collected on time, Jade manages everything with efficiency and attention to detail.

What sets Jade apart is her genuine care for both the property and the people involved. She treats the property as if it were her own, and her friendly yet professional approach makes her a joy to work with.

Thanks to Jade’s hard work, I have peace of mind knowing my properties are in excellent hands. I highly recommend her to anyone looking for a trustworthy and dedicated property manager.

Jade Moeller has been our main contact in the property management department for a number of years. She has always been responsive and diligent but, having made the decision to sell our flat earlier this year she has been invaluable in assisting us with furniture clearance, re-decoration and general coordination. This even included offering to meet me on a Sunday to let me into the property. Thanks Jade.

Since Samuel Estates Management took over the management of my flat, I have received nothing but exceptional, first-class service. From the very start, when my property was passed to Suzanne Ball, she immediately grasped the details of my rental property and tenants and took full control with professionalism and efficiency.

Suzanne has always kept me updated, yet at the same time has dealt with issues directly without unnecessary involvement on my part — exactly the balance a landlord hopes for in a managing agent. I have found her communication clear, timely, and reassuring, which has given me complete peace of mind. Suzanne has also gone that extra mile for me when I have called about certain concerns and she has assisted me, albeit out of her working hours. I thank you, Suzanne.

What truly sets Samuel Estates Management apart is their proactive approach. They contacted me regarding the new Tenant’s Bill that the Government was and is contemplating and enacting at a later date, ensuring that I was informed and fully prepared. They even arranged a dedicated webinar for landlords to explain the potential impact of the Bill — something many other agents have not done, (and I know this for a fact from friends who are landlords themselves and who had no idea about the incoming new Bill - their managing agents havng not told them about!) and a clear example of the value they place on keeping landlords informed.

Overall, I cannot recommend Samuel Estates highly enough. They provide a rare combination of professionalism, personal care, and forward-thinking service that makes them stand out as truly excellent managing agents.

Since Samuel Estates Management took over the management of my flat, I have received nothing but exceptional, first-class service. From the very start, when my property was passed to Suzanne Ball, she immediately grasped the details of my rental property and tenants and took full control with professionalism and efficiency.

Suzanne has always kept me updated, yet at the same time has dealt with issues directly without unnecessary involvement on my part — exactly the balance a landlord hopes for in a managing agent. I have found her communication clear, timely, and reassuring, which has given me complete peace of mind. Suzanne has also gone that extra mile for me when I have called about certain concerns and she has assisted me, albeit out of her working hours. I thank you, Suzanne.

What truly sets Samuel Estates Management apart is their proactive approach. They contacted me regarding the new Tenant’s Bill that the Government was and is contemplating and enacting at a later date, ensuring that I was informed and fully prepared. They even arranged a dedicated webinar for landlords to explain the potential impact of the Bill — something many other agents have not done, (and I know this for a fact from friends who are landlords themselves and who had no idea about the incoming new Bill - their managing agents havng not told them about!) and a clear example of the value they place on keeping landlords informed.

Overall, I cannot recommend Samuel Estates highly enough. They provide a rare combination of professionalism, personal care, and forward-thinking service that makes them stand out as truly excellent managing agents.

Be careful using this agent in Colliers Wood. We had a property manager called Jade, who seemed friendly and helpful at first but on check out disputed our deposit and refused to change the check out appointment so we could attend which led to us having to go through an extended battle through the deposit scheme (we managed to get most it back thankfully). I would suggest that anyone deciding to rent using this agent takes throughout photos of all damages and issues in the property they rent and meticulously records them, emailing the agent immediately. Despite us informing them on arrival that most of the furniture was broken, the landlord refused to repair or replace it and then on check out the report stated this was new. Effectively they used a different check out process to the check in, did not share any of the reports from interim 6 monthly inspections and then tried to claim at the end of the tenancy that issues caused by the previous tenant were ours to fix. We transparently included in our application that we dog sit regularly for a friend and our application was accepted but the agent failed to notify the landlord who then stated that we had breached our contract. Jade and the team may seem friendly (when they are trying to get your money) but they only have their landlords interests in mind. The properties themselves have really poor ventilation and despite the car park being ‘secure’ a car was stolen in the space right next to ours & no cameras are installed in the area. Rent here at risk.

Poor experience. Enquired about a rental property. Chased for over a week, received one response and despite chasing multiple times since I received no answer. Wouldn’t recommend letting your property with this company and they won’t be chasing leads. Poor from Amanda and Stefano. Will be avoiding this company in the future.

I have been a client of Samuel Estates for the past eight years and have been happy with their services. The issues have been promptly dealt with to my satisfaction.
With Luisa managing the flat, I can rest assured that everything is taken care of. Luke has handled several changes of tenancy etc. entirely professionally and stressfree for me.
I have found Paul and his whole team helpful and responsive whenever I have approached them.