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A Fully Managed Service for Landlords

Our experienced property management team looks after hundreds of properties for clients based both nationally and internationally.  

You can relax, knowing you’re in great hands. Our full membership of the ARLA Propertymark (Association of Residential Letting Agents) and the Tenancy Deposit Scheme (TDS), ensure you receive a leading service backed by expert knowledge of current legislation.  

What do you receive as part of our Fully Managed Service? 

Our Fully Managed Service covers a vast range of features. We deliver a full end-to-end service that starts from the minute you list your property with us, right through to tenancy renewals.  

Below are some of the features you can expect as part of our service.  

Professional sales and marketing 

We work hard to ensure the right people see your property.

You can find more about our sales and marketing techniques here 

Photography and floorplans  

Property advertising is not just about exposure. It’s about understanding the psychology of buying and ensuring that adverts, no matter where they appear, continue to pull in new enquiries.  

Bright professional pictures, floor plans showing the size of the property are essential. It’s crucial to ensure that five main areas are covered in an effective property advert:  

  • Where is it?  
  • What’s it like?  
  • How big is it?  
  • How much is it?  
  • How do I view it?  

Find out more about our marketing processes here.

Tenant credit check and referencing  

Our Full Reference includes all the features of a Credit Check, plus full income and previous landlord references. The Income Report verifies multiple sources of income, bonuses, savings, employment contract dates, and a personal declaration as to whether or not their employer finds the applicant honest, reliable, and trustworthy.  

The Previous Tenancy report includes verification of the rent they paid, the condition they left the property in, any arrears, and whether or not the Landlord would re-let to the applicant.  

Preparation of tenancy agreement  

We work with Dean Wilson LLP, who are renowned for their landlord and tenant expertise in both the commercial and private residential sectors, to ensure that our Tenancy agreements are as up to date as possible.  

Deposit Protection Scheme

Registration of tenancy deposit  

The Housing Act 2004 requires landlords and letting agents to protect deposits on assured short-hold tenancies in a government bonded scheme. We use The Tenancy Deposit Scheme (TDS), which is a government-approved tenancy deposit protection scheme operated by The Dispute Service Ltd. They provide insurance backed tenancy deposit protection with free, impartial dispute resolution.

Organise gas, electrical and legionella certification  

All landlords must ensure the safety of their properties. At Samuel Estates, we ease some of the stress and time-constraints by carrying out the following before the start of your tenancy: 

  • All necessary maintenance to gas appliances and gas pipework 
  • Annual gas safety checks 
  • Safety checks of all wiring in the property 
  • Inspections of any electrical appliances provided 
  • Risk assessment for Legionnaire’s disease 

Organise inventory compilation and check-in  

We arrange for an independent company, to compile an Inventory Report which includes a comprehensive inventory of the contents, fixtures and fittings of your property. These are vitally important if you have to end up deducting funds from your tenant’s deposit.  

Pre-tenancy inspection  

There is nothing worse than when a tenancy starts on the wrong foot. We inspect the property before the start of the tenancy to make sure that everything is as it should be. 

Collection and transfer of rent each month 

We ensure that the tenants have set up a standing order to pay the monthly rent so we can keep on top of the rental payments. We’ll then send the money, minus our agreed fees and expenses, to your nominated account.

Dealing with deposit disputes  

Once a tenancy has come to an end, and the inventory company has carried out a checkout report, you may want to deduct money from the tenant(s) deposit for damages. However, if the tenants argue otherwise, we will act as an intermediary and strive to reach a mutually agreed amount between both parties. If we’re unable to reach an agreement, we’ll take charge of lodging a dispute with the Tenancy Dispute Service on your behalf.  

   

Access to Landlords Online

Landlords Online is complimentary for all our landlords using our Fully Managed and Rent Collection services. It makes tracking property income and expenses easier and helps reduce annual accountancy charges.  

Other benefits:  

  • Access to your accounts 24 hours a day, 7 days a week.  
  • Check your Current Balance  
  • Check and store previous statements  
  • Update your details   

Arrange routine repairs and maintenance  

At Samuel Estates, we have dedicated property managers who deal proactively and effectively with the issues that may arise during a tenancy. We have an online reporting system, where tenants are required to report any problems or faults with the property.  

Once a tenant reports an issue, you’ll receive a real-time report (in the exact words of the tenants). We’ll then deal with the fault on your behalf, obtain quotes, monitor open jobs and push our contractors to deal with issues promptly.  

Management of utilities, ground and service charge demands

As part of our Fully Managed service, we take care of organising all the utility accounts. We’ll take meter readings on the day the tenancy commences and will notify the relevant suppliers of the change of occupancy. We’ll ask them to send us your final statement once the lease has started and will settle the accounts on your behalf.  

Renewals  

Towards the end of the initial fixed term, we will contact you to find out if you would like to renew the tenancy. We will also review the rent and advise you if an increase is possible or desirable depending upon current market conditions.  

Routine property inspections 

We carry out a thorough inspection every year providing a full-colour brochure with recommendations and details on any improvements should they be required, giving you the reassurance that your property remains in sound condition for future rentals, as well as minimising the cost of repairs by acting in good time.

Our latest properties

What our customers think

  • Charmaine Cheung

    Rented a place in London through Samuel Estates even when I was still living abroad, thanks to the fantastic Bilal Jamil who was so helpful throughout the whole process, helping arrange the virtual viewing and following up promptly right through to the move in date. Thank you so much Bilal!

  • Kia Wing

    The process right from searching to signing the contract has been smooth and easily laid out. Stefano has been amazing from the beginning of the process. He's been very responsive and understanding of what we needed, going the extra mile to secure us the perfect property. We would 100% recommend Stefano and Samuel Estates to anyone looking for their next property.

  • Natalia Sanchez

    We found a new place to rent through Samuel Estates and our experience so far has been quite positive. Bilal, who has been our main contact responsible for the "onboarding process", signing contracts etc.. has been very helpful and responsive solving all our questions promptly and keeping us updated during the whole time.

  • Lasse Berglund

    Bilal and Aleyna were both extremely helpful during our latest search for a flat.

    Booking viewings via email was painless, and the whole offer and referencing process was very smooth.

  • Brian Sharland

    Dealing with Samuel's Estate Agents has been a real pleasure. Their staff are friendly, courteous and efficient. All our queries were taken seriously and answered usually on the spot. The paperwork was sorted out quickly and the few issues after we had moved in were handled quickly too. Their aftercare is as good as their service.

  • Damir Lipa

    Brilliant service from Lina, my property manager at Samuel Estate in Streatham. Always available, positive attitude, prompt response and follow up to all requests, proactive and professional. Highly recommended!

  • isabela maciel

    Very happy with the services provided. From the lady who picked up the phone and managed to squeeze me into a viewing for 15 minutes after the call, to Stefano who showed the property and assisted me through the offering process with his excellent expertise. Also happy with the post signing service so far, including support for setting up and transferring bills.

  • Ava Chiu

    The whole renting process was very smooth. Agent Stefano is professional and responsive to our queries by providing detailed info every time. We love the property and area but it is a shame that the property is full of heavy cigarette smell in the upholstery which is deep inside and hard to get rid of the smell e.g. leather sofa. The whole experience will be even better if the smell has been removed by professional cleaning before we moved in. Unfortunately, Samuel Estate could not help much on this after we reported. Apart from this, the experience was good and staff are helpful! That's why it's 4 stars. Otherwise, we will give 5 definitely.

  • Christian Larsson

    I have been a happy client for many years and I continue to use Samuel Estates for my property management. Professional, transparent and service minded.

  • Ross Campbell

    My partner and I are a week away from moving in! The staff at Samuel Estates have been very helpful and quick to respond to any quieres throughout the process. Having engaged with almost all agencies within the area by far have found these to have the best properties and the best staff!

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX