NAEA Propertymark

The idea that anyone can become an estate agent is not far from the truth, as there are no mandatory regulations for estate agents.

What is an NAEA Propertymark

NAEA (National Association of Estate Agents) Propertymark agents demonstrate transparency and ensure they are at the forefront of developments in the industry.

Agents earn their membership of the Association through formal qualification. Doing so ensures that NAEA member agents have the knowledge and experience to smoothly and painlessly guide you through your property transaction.

Operating under strict rules of conduct, members must meet specific standards relating to professional and ethical practice. As members of the NAEA, agents must protect and promote their client’s interests, while acting fairly and properly at all times.

Benefits of using an NAEA Propertymarked agent

By choosing an agent with an NAEA Propertymark, you’ll ensure you receive up-to-date advice and guidance for the very best moving experience.

What happens if I need to complain?

If you are unfortunate enough to suffer at the hands of malpractice by an NAEA estate agent, the Association can take disciplinary action on your behalf. If it is found that you were the victim of negligence, you may receive compensation through an independent redress scheme where appropriate.

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What our customers think

  • Nisha Patel

    I had a great experience with Samuel Estates. Daniel was very helpful in getting me a viewing of the property I was interested in and very quick to respond to any questions I had!

  • Daniel Neves

    I wanted to extend my thanks to the team of Samuel estate. I have dealt with them in many occasion in the past 10 years and they have been mostly consistent with their personal approach. Thx to Nick , Lars, Paul and yohana.

  • Valentin Mocho Rodriguez

    Fantastic experience, Bilal was super helpful, responsive & very patient with me constantly pestering him for updates. Smoothest experience I’ve had with a letting agent for sure!

  • Adrian Agho

    Excellent service, very helpful staff.

  • ELENA ZO

    5 stars for Stefano Basciu​, letting consultant. He made the process of securing the flat we liked quick and straightforward. He was there to answer questions : )

  • jeffin paul

    Stefano was very helpful and efficient in dealing with all enquiries from start to finish of my rental property hunt.

  • Paul V

    I'm leaving one amazing property managed by Samuel Estates not only because their staff believe they can trespass the property in my absence as they give the keys away to third parties / service providers without any supervision. I did my best to fix this issue but they just lied to me (in written). The maintenance is also poor: for one year they failed to fix an issue with the boiler / water pressure so it's impossible to have a shower at constant temperature.

  • Maheen Nasir

    Very straightforward process to rent out a property with Samuel Estates. Stefano was great to deal with and responded to any queries we had promptly

  • Ayanna Griffith

    Stefano was my estate agent and he was great. Whenever I had a question he would take the time to find an answer, and was always available to speak to. I recommend Samuel Estates agency!

  • Zoha Desmukh

    Great experience so far! Stefano gave me loads of help and support! I recommend this agency

Our office locations

Balham

45 Bedford Hill
London
SW12 9EY

Colliers Wood

30 Watermill Way
London
SW19 2RT

Streatham Common

432-434 Streatham High Rd
London
SW16 3PX