Property Manager

Salary:

Salary Range £23,000 – £30,000 + Company Pension Scheme Phone

Hours 9.30am – 6.00pm Monday to Friday (1 Saturday per 6 weeks 9.30am – 4pm and 1 week in 6 working to 6.30pm)

20 days with an extra day per year of service rising to max 25 days per year after 5 years service all plus bank holidays

Location: Colliers Wood

Reporting to Property Management Team Leader

Job Purpose: To handle all aspects of managing a rental property Portfolio

Key Responsibilities / Accountabilities / Duties

Your primary role as a Property Manager is to take charge of a client’s investment property. To organise and maintain tenants, reporting to the property owner and managing the property’s finances. To ensure the smooth running and operation of property management including a designated portfolio of managed properties

Key areas to mention could include:

• Liaise between landlords and tenants where required for property management issues/enquiries
• Ensure all relevant and applicable legal, compliance and company requirements are met and followed at all times
• Arranging property inventory check in and check outs
• View properties when required to investigate issues
• Undertake pre let inspections
• Respond to all Property Management emails Carry out property inspections and report issues/problems from each inspection and update the Head of Property Management as and where required and at weekly meetings
• Record all maintenance issues using the Samuel Estates Fixflo system
• Assign relevant contractor to rectify the issue or carry out works ordered
• Ensure external contractors have access to the properties as and when is needed
• Log and file contractor invoices
• Pursue outstanding tenant rent arrears, maintaining accurate records, log all calls and file copies of all correspondence
• Ensure that with each new tenancy property all relevant and important documentation is contained in the property file
• Organise Gas & Electrical safety inspections Safety and ensure that they have been completed in a timely manner ahead of the expiry date and update on our Client Management System [QUBE]
• All filing kept up to date
• Be the first point of contact when answering queries and dealing with complaints from tenants for your property portfolio
• Escalate relevant information to line manager.
• Chase up contractors and ensure that maintenance tasks are completed and Fixflo is updated to ensure accurate records are maintained for each issue
• Ensure that tenants and landlords are kept fully updated on each issue
• Answer phone calls and take messages for other departments, then forward as appropriate
• Ensuring that the office is kept tidy and presentable.
• Provide references for tenants
• Liaise with contractors to ensure work orders are being issued and worked on and arrange periodic review meetings to discuss processes and procedures and identify improvement opportunities alongside line manger
• Maintain a positive, productive relationship with tenants

Skills

• Strong negotiator -In order to keep the property owner and the property tenants happy, an effective property manager must be a strong negotiator to come to an agreement in which all parties are satisfied.
• Organisational – The multiple responsibilities of a property manager necessitate a manager’s organisational skills. Because managers deal with a variety of paperwork and day-to-day interactions, efficiency and organisation
• Communication Since property managers serve as a liaison between the property owner and the property tenants, strong communication skills are both necessary and beneficial when on the job
• Professionalism
• Strong customer service skills including the desire to meet and exceed tenant expectations.
• Good working knowledge of building and property maintenance and management

Requirements

• Proven work experience as Property Manager
• Fully understanding property management and its financial aspects
• In depth knowledge of all rules and regulations surrounding property management
• Competency in MS Office and relevant databases and software (Experience in FixFlo and QUBE an advantage)
• Customer focus and bottom line orientation
• Interpersonal savvy with strong communication and presentation skills Well organized with excellent time management skills

Full clean driving licence. ARLA Propertymark Licensed an advantage.

Sales Manager

Salary: £22,000 – £25,000 DOE + OTE £50,000 – £60,000K 

Streatham, South West London

The Role

Do you possess previous experience in residential sales? Are you customer-focused and understand the importance of making a fantastic first impression? If so, we are looking for you.

Samuel Estates, one of the top independent estate agencies in London, is seeking a dynamic, professional, and customer-focused residential Sales Manager who is passionate about real estate and wants to advance their career in the field.

Key responsibilities:

The key responsibilities of a Sales Manager include, but are not limited to:

• To maximise valuations for the company at every opportunity, through canvassing and applicant registration.
• To secure instructions for the company through Valuations, assisting the company in generating new business at every opportunity.
• Build strong, positive, professional client relationships, identifying specific requirements and communicating clearly at each stage.
• Arranging and accompanying property viewings.
• Sales progression – overseeing all stages of the sale through to completion.
• Negotiating offers and agreeing new sales as required.
• To work individually to exceed your targets as well as supporting a team
• Ensuring best practice and high standards in the delivery of all aspects of the role.

The Company

Samuel Estates was established in 2004 by Founder and Managing Director Nicholas Samuel, opening the first office in Abbey Mills, Colliers Wood in 2006. Since then, the company has grown steadily both organically and by the acquisition of other independent estate agencies. We now have three offices including our Balham and Streatham. Our team has grown to over 20 people. We are proud to be independent and we are licensed and regulated on both our lettings and sales services.

As our existing clients have expanded their portfolios in and around London, we have grown to support them and offer our lettings and property management services across London and North Surrey. Our sales services are primarily offered in the local areas surrounding our offices.

The Benefits

• Basic salary between £22,000 – £25,000 DOE. OTE £50,000 – £60,000K
• Scaled and targeted personal commission structure with uncapped commission
• Office sales commission for instructions gained and sold by another consultant.
• Guaranteed minimum commission earnings for first 3-months.
• Increased earning opportunities through half yearly and annual bonuses.
• Industry qualifications and membership costs covered during your employment.

The Person

The key skills and qualities of a Sales Manager are:

• A full and clean driving licence.
• Be within a maximum 1-hour commute time of our offices (Southwest London).
• Have at least 5 years of experience in a sales role within a London-based estate agency.
• Have sales valuation experience.
• NAEA qualified (desirable but not essential) – you will be expected to do this within a 12-month period where you do not already have this.
• If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.

Reports To: Head of Lettings  (HoL)   

Samuel Estates is one of London’s leading independent estate agencies providing a range of property lettings, management and sales services. We are the winner of many local awards. We are proud to be fully licensed and regulated members of both ARLA & the NAEA. Samuel Estates’ is built on a relationship of trust, integrity and total commitment to a genuine, personal customer service.

The Lettings Negotiator will be based in our Streatham Office but will be expected to work from our other offices as well from time to time. This position directly reporting to the Head of Lettings (HoL) and is also responsible for providing support to the HoL.

Responsibilities:

• Registering new potential tenants (applicants)
• Advising landlords and tenants about the letting process
• Respond to lettings enquiries
• Organise and conduct property viewings
• Request feedback regarding the property viewings from applicants
• Forward all feedback to the landlord
• Evaluate offers received for properties and discuss with Lettings Manager
• Advise landlords on all offers made promptly
• Ensure all parties are kept informed and updated on progress
• Upload property information on to Qube
• Regularly appraise the rental market, advising tenants & landlord accordingly
• Verify tenancy agreements drawn up
• Canvasing for new properties and business
• Updating featured properties on Rightmove
• Ensure office is kept clean, presentable and property displays are kept up to date
• Any other reasonable task that may be required as and when needed

Experience/Essential Skills

• Experience of dealing in Customer Service
• Ability to work under pressure
• Good organisational skills
• Good communicator
• Good administrative skills
• Team player
• Full clean driving licence

Desirable

• Experience of office working

Hours

• 9.30 – 7pm Monday to Friday
• 9.30 – 4pm Saturday

Required to work three Saturdays a month with day off in lieu

Benefits

• Company Pension Scheme
• Company iPhone
• Company Car (optional)

Samuel Estates is one of London’s leading independent estate agencies providing a range of property lettings, management, and sales services. We are the proud winners of many awards. We are fully licensed and regulated members of both ARLA & the NAEA Propertymark. Samuel Estates’ is built on a relationship of trust, integrity, and total commitment to a genuine, personal customer service.

The Lettings Administrator will be responsible for our Let Only/Rent collect portfolio and will be based in our Streatham Office. This position reports to both Operations Director and to the Head of Lettings.

Responsibilities:

• Answer phones, greet and assist clients and visitors to our offices
• Registering new potential buyers & tenants (applicants)
• Contact existing let only tenants & landlords with rental increases/progressing renewals
• Ensure all the relevant information and documentations has been received and filed
• Ensure the Gas safety/EPC’s are up to date
• Draw up tenancy agreements and forward to tenants for signing
• Completing referencing process & Change of Occupancies
• Ensure all properties are complete with all the necessary information and regulatory documentation
• Forward weekly snapshot of agreed renewals and relevant details to Lettings Manager for contracts to be drawn up and sent out.
• Ensure that any incoming calls/ existing and new queries are forwarded onto an appropriate member of the relevant department for action and progression.
• Assisting with any calls in cases where the relevant member of team is not available

Experience/Essential Skills

• Customer Service Experience
• Ability to work calmly under pressure
• Ability to manage large volume of data
• Ability to work towards deadlines
• Good organisational skills – diarising tasks and following up in a routinely manner
• Excellent verbal and written communication skills
• Team player
• Professional dressing

Benefits:

• Opportunity to gain ARLA qualification (available at senior Lettings Administrator role)
• Pension Scheme  (after 3 months service)
• 20 days holiday plus bank holidays (then 1 extra day per year of service to max 25 days)

Hours:

Monday – Friday 9.30pm – 7pm (1 Saturday per month 9.30am – 4pm) with the following Monday in lieu.

Head of Property Management

Salary: Negotiable based on experience

Colliers Wood, South West London

The Role

Are you a Senior Property Manager looking to progress your career at an award-winning estate agency? If so, a great opportunity has risen for a Head of Property Management to be responsible for a property portfolio in excess of 1,000 properties

The successful candidate will manage a team of eight. Joining a dynamic team, which the company views as their greatest asset, who work together to achieve a common purpose – exceptional customer experience.

The key responsibilities of a Head of Property Management include, but are not limited to:

• Acting as a central point of contact for all landlords, tenants, managing agents and contractors
• Ensuring an excellent standard of customer service is provided to all tenants, landlord and clients; ensuring compliance of tenant, landlords and other housing regulation.
• Management of existing contractors and recruitment of new contractors and ensuring annual documentary compliance.
• Instructing maintenance works, managing through to completion, and ensuring that the maintenance, decoration and repairing of properties is completed to a high standard; managing refurbishment projects as necessary.

The Company

Established in 2004, this award-winning company has grown steadily, now possessing offices in Colliers Wood, Balham and Streatham. The company is proud to be independent, and licensed and regulated on both the lettings and sales services.

The company has won awards in six of the last twelve years, which can be attributed to its commitment towards ensuring a great customer experience for all clients.

The Benefits

• Performance related bonus scheme.
• Company phone.
• Company pool car (possibility of company car).
• Company pensions scheme (after three months of service).
• 25 days’ holiday (plus bank holiday).

The Person

The key skills and qualities of a Head of Property Management:

• Senior Property Management experience essential, with experience of managing a team and demonstrable ability to manage change.
• A team player with exceptional collaboration skills and a high level of customer service.
• Ability to work under pressure and demonstrate effective time management strategies.
• Strong organisational and administrative skills.
• Expert communicator capable of effectively managing conflict and solving problems.
• ARLA Propertymark Qualified an advantage
• Full clean UK driving license.

If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.